Banamex- Facilities Management Head

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Job Overview

The Fac Mgmt Sub Region Grp Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• The Fac Mgmt Sub Region Grp Mgr drives the Citi Realty Services (CRS) Vision Priorities and Real Estate optimization in the country and the transformation of the supply chain through transactions, facilities management as well as projects
• Oversees the managing the Real Estate function and the portfolio to ensure optimum use of space, effective use of the lease contract options and effective disposal/sub-lease of excess/vacant space no longer required.
• Evaluates industry future directions and relates to future needs and projects constituents or stakeholders.
• Recommends transactions to improve the cost effectiveness of the portfolio and improve the utilization of existing space ensuring the appropriate space to corporate needs at the lowest possible occupancy costs in the market.
• Development of innovative solutions and conflict resolution to real estate issues within managed portfolio.
• Project management, Construction and Renovation.
• Manage all types of project including building re-stacking and space planning exercises upon request of customers or to optimize building available space usage, within budget cost. Ensure proper management of architects, engineers, contractors, their legal contracts, performance, invoice payments and compliance with schedules.
• Provide technical and professional expertise on leasing/construction issues for Citigroup/Citibank owned/leased buildings under CRS management.
• Asset, Facility and Building Operations Management.
• Ensure the effective building operation and infrastructure to fully support the businesses within the portfolio managed, with the appropriate quality and added value to the customers.
• Manage the Facilities Management service provider and auxiliary specialized vendors on a day to day basis.
• Manage the outsourced service desk to ensure that day to day needs of users are appropriately addressed, quality service and added value to the customers.
• Manage the utility consumption and work closely with the regional sustainability team for environmental sustainability best practices.
• Manage occupancy related system requirements with the Regional MIS team to ensure proper portfolio and metrics tracking Interactions.
• Frequent and effective interaction with senior stakeholders at country level and with other internal support organizations including Technology, HR and Procurement.
• Internally and externally recognized resource that influences the way things are done, not only internally, but beyond the business.
• Conducting proactive Vendor Management in line with Citigroup procedures; to include maintenance of approved vendor list, tendering, awarding and monitoring of contracts and any other procurement activity related to the Asset Management function Financial Management.
• Has full responsibility for the Profit and Loss (P&L) of the Portfolio. Establishes and manages the financial budgets (expense and capital) of the Portfolio.
• Ensures appropriate property expense cost and control. Demonstrate year on year improvement in the expense base reduction and increasing efficiency in premises utilization, as demonstrated by a reduction in the annual cost per seat.
• Work closely with the businesses and the CRS finance planning team on the allocations and direct charges Safety and Soundness.
• Ensures compliance with legal, regulatory, safety and environmental agencies to maximize the value of the portfolio and safe operation.
• Ensure effective CRS control framework (MCA) implementation by coordinating and implementing effective risk, control and close governance to all Citi policies and procedures.
• Coordinate and ensure successful periodic Internal Audits.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years relevant experience
• Real estate experience, with a senior position within a corporate real estate organization
• Fundamental understanding of corporate real estate principles and proven ability to deliver sound real estate solutions
• Excellent communication, analytical skills

Education:

• Bachelors degree, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El equipo Facilities Management en México es responsable de una cartera inmobiliaria de aproximadamente 1,377 sitios de sucursales y oficinas de atención al público, centros de operaciones, oficinas corporativas y sitios patrimoniales, para lo cual se cuenta con un presupuesto anual de gastos de alrededor de $265 millones de dólares.

La Dirección Facility Management (FM) reportará al Director General de Real Estate Services (RES)  BANAMEX. Este rol será responsable de asegurar un excelente mantenimiento, estado de conservación, imagen y funcionamiento de toda la infraestructura física de los inmuebles que ocupa el Banco para sus operaciones, cubriendo desde la limpieza diaria, acciones BAU,  gestión de mantenimiento preventivo y correctivo, sustitución de equipos electromecánicos y ejecución de proyectos, y atención de emergencias.  Quedan a su cargo también el asegurar la operación de sitios Críticos y Centros de Datos, así como las iniciativas de Sustentabilidad en el portafolio inmobiliario

Responsabilidades Clave:

-Responsabilidad de dirigir e influir en el personal involucrado en la función FM en todo México.

-Implementar una estrategia regional de FM para el país, en apoyo al plan de negocios de RES Banamex.

-Ejecutar las iniciativas de sustentabilidad y gestionar los indicadores clave de desempeño (KPI) de sostenibilidad para la misma.

-Colaborar con los correspondientes Gerentes Ingeniería de Sistemas Críticos para asegurar que las estrategias y los proyectos relacionados se implementen de manera consistente en México. Revisar las actividades de ingeniería gestionadas por el proveedor de FM, utilizando los procedimientos aprobados.

-Tener experiencia en Continuidad del Negocio (COB) y trabajar con los líderes del área de seguridad (CSIS) y COB del Banco, manteniendo comunicación y acciones sobre las actividades operativas e incidentes que impacten, directa o indirectamente, las operaciones del negocio en la región. Colaborar con ellos durante la recuperación del negocio tras un incidente

-Difundir y asegurar la implementación de mejores prácticas e iniciativas de innovación en el servicio de FM en beneficio de Banamex provenientes de socios y reuniones de innovación, en todo México.

-Garantizar el cumplimiento de las políticas y procedimientos operativos de RES de Banamex, de los estándares de salud y medio ambiente, así como de todas las regulaciones locales pertinentes. Emplear técnicas de mejora continua para trabajar hacia la minimización o eliminación de los riesgos para la salud, la seguridad y el medio ambiente que afecten al personal, a los clientes y a los contratistas, así como a las instalaciones y los activos.

-Supervisar el cumplimiento de las regulaciones legales nacionales, regionales y locales en materia de autoridades competentes, en lo que respecta a la disciplina de FM. Verificar que los registros e informes se mantengan según lo requerido.

-Supervisar otros requisitos de cumplimiento relacionados con la función de FM, incluyendo —entre otros— la Autoevaluación de Riesgos y Controles (RCSA), la Retención de Registros y la Seguridad de la Información.

- Elaborar informes *ad hoc* para la dirección de RES Banamex.

- Generar y administrar las métricas de tickets levantados en temas de FM, Estabilidad de los servicios críticos, KPIs de servicio y similares que la Dirección de RES presenta semanalmente a los principales stakeholders. 

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Job Family Group:

Corporate Services

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Job Family:

Facilities Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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