Banamex - Estratega Sr de MIS TC

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Telesales Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Manage sales and deliver performance via telecommunications with customers
• Contact customers with needs via call and provide the best financial solution
• Introduce competitive products and financial services to enhnace customer's engagement with the bank
• Provide consultations and sell products so as to meet customer's financial needs
• Seek client acquisition in collaboration with Internet and mobile channels to expand new customer base
• Provide excellent customer service to maintain customer relationship and improve customer satisfaction
• Provide differentiated customer services and enhance market position
• Conduct inbound or outbound non-face-to-face consultation services and sales activities regarding loan products
• Achieve monthly goals by providing consultation on automatic/general extension to customers via non-face-to-face interactions
• Improve productivity via cross-selling and referral of loan products and maintain/manage customers via anti-attrition program
• Maintain/manage secured loan(mortgage etc.) customers via retention activities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Knowledge on the bank's products
• Consistently demonstrates clear and concise written and verbal communication skills
• Conveys ideas effectively in oral Tele-sales skill and persuasive/effective pitch skill Customer service-oriented mindset
• Proficient in Microsoft Office with an emphasis on MS Excel
• Tele-sales manner
• Preventive efforts to manage customer complaints
• Proactive attitude

Education:

• Bachelor’s/University degree or equivalent experience

• Funciones del puesto y principales tareas:
  • Elaboración y seguimiento de KPI’s e indicadores de negocio
  • Desarrollo de modelos estadísticos
  • Desarrollo e implementación de insumos automatizados
  • Desarrollo de estrategias para una mejora continua de indicadores
  • Detección de áreas de oportunidad en reportería para su optimización
  • Desarrollo de procesos que brinden apoyo a cualquier área del canal (a nivel organizacional o proyecto/problema)
  • Desarrollar y mantener las métricas de control para escalamiento oportuno e informes a la Gerencia
  • Lograr y mantener objetivos estratégicos, fomentar la eficiencia, reducir el riesgo de pérdidas de información y ayudar a garantizar el cumplimiento de los procedimientos

• Requisitos indispensables
  • Licenciatura (Titulado deseado) en Administración, Economía, Informática e Ingeniería o a fin.
  • 1 año en experiencia en el manejo de bases de datos
  • Manejo Excel y Acces avanzado
• Requisitos deseables
  • Manejo SQL
  • Ingles básico

Como empleado Banamex, podrás gozas de nuestras prestaciones y Beneficios.

• 15 días de vacaciones
• Seguro social
• Infonavit o Fonacot
• 40 días de aguinaldo
• 60% de prima vacacional
• Reparto de utilidades
• Licencias por maternidad, paternidad, adopción y fallecimiento de familiar directo.
• Fondo de retiro
• Seguro de gastos médicos mayores
• Seguro de vida
• Seguro de hogar (voluntario con costo preferencial)
• Seguro de defunción (voluntario con costo preferencial)
• Créditos hipotecarios y personales con tasa preferencial a partir de los 12 meses de antigüedad. (voluntario con costo preferencial)
• Seguro de auto (voluntario con costo preferencial)
• Crecimiento y plan de carrera
• Capacitación en plataformas de libre acceso para tu desarrollo personal y laboral.
• Programas y actividades para empleados y familiares como: salud física, salud mental y salud financiera.
• Podrás formar parte de nuestras 5 redes de inclusión: Orgullo LGBTQ+, Personas con discapacidad y neurodiversidad, consejo para Mujeres, Familias y Generaciones
• Podrás participar en actividades de voluntariado en conjunto con tu familia, también en juegos deportivos bancarios.

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Job Family Group:

Consumer Sales

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Job Family:

Telesales

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.