Banamex Analista de Prevención y Cumplimiento C05

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Telesales Representative performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsabilidades:

**Realizar de manera adecuada los procesos y actividades asignados dentro de mi tramo de control.
**Generar las evidencias de los procesos a mi cargo, para cumplimiento en tiempo y forma a los Controles declarados en el ARCM. (Si aplica)
**Realizar el correcto escalamiento en donde se identifiquen desviaciones en los procesos de los cuales soy responsable.
**Asegurar el cumplimiento a los Tutoriales Institucionales en tiempo y forma.
**Dar cumplimiento a las Políticas Institucionales.
**Participar activamente en la actualización de procedimientos en los cuales se encuentre asignado.

** Seguimiento y Gestión de planes de trabajo anuales, semestrales y mensuales

Funciones de puesto:

**Auditorías internas y procesos de operación

**Conocimiento amplio de las políticas corporativas

Escolaridad:

Licenciatura concluida

Experiencia laboral:

Al menos 2 años

Conocimientos:

**Políticas y Normativa Internas

** Manejo avanzado de excel al menos 70%

**Sistema operativo office

Competencias y Habilidades:

------------------------------------------------------

Job Family Group:

Consumer Sales

------------------------------------------------------

Job Family:

Telesales

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.