BANAMEX- Analista de Atencion a Clientes

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Job Overview

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
• Identify process gaps requiring escalation, offering potential solutions
• Assist with inventory management and workflow needs as dictated through risk priority and service level
• Support a range of products and services
• Analyze problems and formulate solutions through research and investigation
• Navigate, test and execute moderately complex databases, spreadsheets, and systems
• Ensure accurate and timely account handling
• Assist in activities that help reduce organizational impact and/or loss
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year of relevant experience
• Proficient computer and typing skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work with others to complete assigned tasks

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Disponibilidad de Horario y lugar de Trabajo.
• Contabilidad Básica.
• Manejo de Excel Intermedio.
• Manejo de Word
• Manejo de Outlook.
• Trabajo en equipo.
• Experiencia en Atención a Cliente

• Experiencia requerida

Experiencia en atención a clientes

• Conocimientos

Contabilidad Básica

Manejo de Excel Intermedio

• Objetivo del puesto

Realizar las actividades de reporte de las diferencias y atención de aclaraciones en los tiempos establecidos con el cliente.

• Objetivo del área

Atención a las necesidades del cliente, derivado del servicio contratado de Deposito Seguro

• Funciones principales del Puesto

Reporte de diferencias a los clientes y atención de aclaraciones que solicitan los clientes.

• Habilidades técnicas / Competencias que debe tener el Candidato

• Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios
• Habilidades para transmitir conocimientos específicos de forma práctica y estructurada
• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organización.
• Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.
• Atención de problemas de manera inmediata (sentido de urgencia)
• Capacidad de análisis
• Trabajo bajo presión
• Orientación a cumplimiento de objetivos

• Lugar de Trabajo (Domicilio Laboral)

Tecnoparque Eje 5 Norte # 990 Edificio “E” 2º piso. Col. Santa Bárbara Alcaldía Azcapotzalco C.P. 02230 Ciudad de México

• Observaciones Especiales

Trabajo de Lunes a viernes con horario de 9:00 am a 18:00 pm con 1 hora de comida.

 Descanso Sábados y Domingos

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.