Vice President - Payment Operations Lead, Philippines (Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

The Payment Operations Lead is responsible for leading areas of Payment Operations and expected to identify and drive strategies that would lead to optimization of operations leading to operational efficiency, automation and building the future Payment Operations.

We’re currently looking for a high caliber professional to join our team as Sr. Vice President, Payment Operations Lead- Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Payment Operations Lead is expected to work closely with the Payment Operations Head to deliver key initiatives, address industry requirements, represent the Bank in external and internal forums that may involve, regulators, cluster and global leads.

Key aspects of the role would include ensuring transactions are processed accurately and on time in coordination with the relevant processing team. The processing supports the following products under Payment Operations : Fund Transfer, FX, Paylink, Time Deposit, Check Clearing , Branch Teller processing, PDDTS Settlement and Collection Services.

The overall objective is to manage the daily operations and adherence to all relevant policies and ensure commitments to clients are delivered accurately and timely. Important aspect of the role is to ensure key risk area of the Operations are reviewed and addressed properly.

In this role , you are expected to:

• Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
• Identify and drive solutions to optimize operations and drive initiatives and strategies ensure alignment with the Cluster Operations leads
• Manage staff resource allocation while assisting with the development and oversight of the budget
• Resolve complex and highly variable issues with significant departmental impact
• Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining workflow standards
• Contribute to the objectives of the entire Services function specifically Payment Operations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Represent Payment Operations in key industry forums for the Bank

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years of experience in a related senior level role with experience in trade / cash operations and management
• Proven experience in creating and implementing processes that result in improved business performance
• Effective verbal and written communication and analytical skills

• Bachelor's/University degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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