HR Connect Operations Support Intermediate Analyst, Officer

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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

The HR Connect Operations Support Analysts will provide support through data analysis, quality assurance, project management, process reengineering and improvement in the context of a multi-country HR and HR Connect internal standard operating model. The responsible person will also drive change through engagement in global/regional initiatives (platform conversions, implementations), identifying automation and efficiency opportunities in the process, and evolving the means by which HR Connect delivers support.

Responsibilities

• Lead the operational readiness activities to prepare the HR Connect teams for potential inquiries as a result of the implementation HR global and regional initiatives.
• Provide recommendations for and monitor to completion of HR and HR Connect process and policy improvements using operational metrics, survey results, and other key performance indicators.  
• Create and facilitate employee development actions such as New Hire Training and ad hoc training sessions to increase performance.
• Complete quality reviews for inquiry cases. Identify trends and solutions to achieve quality goals. Coach agents to improve performance.
• Provide insights and observations into scheduled and ad hoc workforce reports. Create and deliver presentations to HR Connect Leadership   
• Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit.
• Maintain regional HR Connect procedures. Ensure procedures are updated timely as needed. 

Qualifications

• 2-5 years of relevant experience 
• Bachelor’s degree/University degree or equivalent experience
• Intermediate/Advanced proficiency in Microsoft Excel, Word, PowerPoint, Workday and ServiceNow
• Consistently demonstrates clear and concise written and verbal communication.
• Self-motivated and detail oriented. Able to work independently.
• Desire & ability to work with global, regional & local team.
• Proven organization and time management skills
• Demonstrated problem-solving, analytical and decision-making skills.

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/de

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