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Customer Solutions Officer (Australia Account Fixed-Term only)

Job Req ID 24775981 Location(s) City of Taguig, Philippines Job Type On-Site/Resident Job Category Operations - Services

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The Customer Solutions Officer role (Service Analyst 1) Fixed Term Hire in CBPS is an entry-level position servicing offshore clients of Citi in Australia. This is a non-permanent employee position with a maximum of 11-months contract only. The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients’ necessities by providing an exceptional customer experience

Qualifications:

International BPO voice experience is a must
College Graduate of any 4-year course or undergraduates need to have 12 months of BPO international voice experience
Above average English communication skills and comfortable speaking with other nationalities
Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
Amenable to working in Bonifacio Global City, Taguig

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

BENEFITS OF WORKING IN CITI:

We offer a competitive salary package of 35,000 to 40,000

CAREER GROWTH:

Citi Philippines continues to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza
Citi Philippines continues to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza
Be part of our fast-growing teams of Customer Solutions Officers

*BY APPLYING TO THIS JOB POSTING, I HEREBY AUTHORIZE CITI, ITS AUTHORIZED THIRD PARTIES, AND ITS/THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND THIRD PARTY SERVICE PROVIDERS TO HOLD, USE AND OTHERWISE PROCESS MY DATA IN CONNECTION WITH MY JOB APPLICATION

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

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