AVP - Training Manager - C12 (NAM Training)

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Job Overview

Description

As with all members of the Citi team, the Facilitation Capability Manager is responsible for bringing our firm’s Leadership Principles to life every day. At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. WeDeliver with Pride, striving for client excellence, controls excellence and operational excellence. And we recognize WeSucceed Together by valuing and learning from different perspectives to surpass stakeholder expectations. 

The Facilitation Capability Manager reports to the Facilitation Capability Lead and is primarily responsible for building up the facilitation capabilities in people by equipping team members with the skills, tools, and standard approaches to deliver functional excellence, while instilling our Leadership Principles into their daily work and inspiring others to do the same. The Capability Manager is also responsible for ensuring team members are deployed to value-creation opportunities that would benefit from their unique skills and talents either in long-term roles supporting the business, or in small, independent squads. 

The Facilitation Capability Manager will evaluate, promote, coach, and develop people. They do this based on regular formal and informal feedback from stakeholders and Squad team members vs. through direct oversight. This role does not focus on day-to-day activities of the team. Rather, this role dedicates time and attention to identifying capabilities, business, and strategic opportunities.  Through leadership and innovation, the Facilitation Capability Manager identifies and champions proactive opportunity maximization. 

A successful Capability Manager is a leader who inspires and motivates others. They are self-aware, highly collaborative, and create a culture of trust and psychological safety. They embrace and promote an Agile mindset and make growth and development a priority for both them and their teams, leveraging and promoting the 3 E’s of learning – Experience, Exposure, and Education. They take ownership of their work, as well as the work of their teams and our bank, and are focused on protecting our firm through effective risk management. 

Responsibilities include:

·Building skills and capabilities of others, specifically in the area of delivery facilitation and delivery strategy execution

·Equipping others with skills, tools, and standard approaches to deliver excellence

·Maximizing value by effectively deploying resources appropriately to value-creation opportunities

·Evaluating, coaching, and developing people by leveraging feedback from others

·Proactively identifying capability gaps as well as strategic and business opportunities and developing solutions 

·Identifying and removing impediments for Facilitation capability members

·Learning and adopting industry-recognized capability standards and practices

Qualifications

Candidates should have proven experience in or significant knowledge of all or most of the following:  

·People and Career Development

·Leadership

·Strategic, Critical, and Creative Thinking

·Agile Management

·Delivery (facilitation) approaches, tools and philosophies

·Capability Enrichment and Process Improvement

·Operations Management

·Capacity Planning

·Performance Management

·Coaching and Feedback

·Problem-Solving

·Communication skills (written and oral)

·Risk Management

Requirements:

·Minimum 5 years’ experience working in Learning and Development (either directly or indirectly); direct experience in the domain of Facilitation preferred

·Proven skills influencing across multiple levels in the organization to drive successful outcomes

·Ability to think outside the box and challenge the way we do things to improve the experiences of our business partners and colleagues and deliver results more collaboratively, effectively, and efficiently

·A team player. Someone who embraces and promotes collaboration opportunities and recognizes that the Citi-Learning USPB team can only be as good as its team members collectively

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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