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Assistant Vice President, HR Delivery - Relationship Manager (Hybrid)

Job Req ID 25871272 Location(s) City of Taguig, Philippines Job Type Hybrid Job Category Operations - Core

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At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, HR Delivery - Relationship Manager (Hybrid) (Internal Job Title: Assistant Vice President, Ops Sup Sr Analyst - C12) based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Ops Sup Sr. Analyst is an intermediate level position responsible for creating and sustaining effective partnership with HR and O&T partners through collaboration on strategies and initiatives, propose automation and efficiency opportunities in the process based on the feedback of key partners (pillars/ CHROs etc.)

Responsibilities:

Escalation Management
- Manage process delivery escalations and partners with Regional Operational Services and Global Processes Leads to coordinate root cause analysis and remediation plan for resolutions and work on required controls to be put in place. Ensure all stakeholders are kept regularly informed of progress to closure, providing visibility on resolution and including incident report status
Maintain regular touchpoint with HR partners and relevant stakeholders:
- Ensure effective delivery and execution of processes through partnering with HR to translate policies into operational processes, identifying key controls, driving improvement and measuring performance
- Play the role of an advisor/partner and build strategic relationship with Country, Regional, Product HR partners to identify sustainable actions, drive common practices and eliminate pain points.
- Conduct Monthly and/or Quarterly meeting with CHROs and O&T Heads, Cluster CHROs, HRPS, COEs and HR partner, as applicable
- Support the execution of initiatives that come as part of the VOP surveys..
Reponsible for aligning the interaction model with all relevant stakeholders and HRSS pillars.
Perform HRSS Pillar Process Review, improvement, investigation and resolution
- Provides expert problem management support to difficult or complex issues and ensures root-cause analysis is conducted with any learning applied for future benefit
Perform Projects and Initiatives implementation
- Steer global/ regional priorities and projects for country(ies) under scope in partnership with the operational services and global processes.
- Discuss strategic topics, progress of initiatives and action plans, results and metrics with stakeholders including Country Senior Management
Influence decisions through advice and counsel as well as facilitate services to others in area
Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
Liaises with multiple teams across the Operations department
Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
Assume informal and formal leadership role within team as well as coach and train new recruits
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.

Qualifications:

5-8 years of relevant experience in HR Delivery / HR Operations
Experience with automated end-to-end sourcing tools
Proficient in Microsoft Office
Ability and experience working in a fast paced, high pressure environment
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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