Officer, Communications Senior Coordinator

Communications Senior Coordinator is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrated in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

The Communications team is a nimble team in ESPA that covers a broad scope of responsibilities ranging from media relations to employee communications and community development. The nature of the work is dynamic and the team partners with senior leaders and other members of ESPA across the world. This is a high energy, hardworking and affable team. We value colleagues who can anticipate what needs to get done and act accordingly – quick thinkers who can problem solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards, strong judgment and deliver thoughtful work.

Responsibilities:

• Assist and occasionally lead in creating, coordinating and executing effective communications programs to inform and engage employees; content includes articles, presentations, town halls, events, and intranet content.

• Support and occasionally lead initiatives in web and other external communications, adapting strategies to meet the needs of a global financial landscape.

• Create and manage bilingual content that aligns with Citi’s key messages and communication goals, ensuring clarity and effectiveness in messaging across multiple platforms.

• Coordinate and implement ongoing maintenance of intranet site, e.g., refresh content, answer questions from colleagues, work with intranet liaisons.

• Prepare and distribute internal announcements; maintain group distribution lists for various communication needs.

• Liaise with site wide committees to coordinate communications and plan events.

• Collaborate with teams across different functions and businesses to synchronize communication efforts with overarching corporate strategies, enhancing both the visibility and reputation for Citi.

• Monitor and report on web/SharePoint/EDT (E-mail Distribution Technology) analytics, using insights to guide strategic decisions and improve colleague/external engagement and user experience.

• Serve as a key resource as a core member of the Communications team, guiding our stakeholders with the right information and executing tasks with speed and excellence.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Communications Senior Coordinator will collaborate with other team members depending on the project. The successful candidate will be responsible for supporting successful delivery across all aspect of Communications.

Qualifications:

• Demonstrated ability to work effectively in a team environment within a heavily matrixed organization, as well as independently when required (self starter)

• Strong communications (written, verbal and interpersonal) skills

• Native Japanese with fluent English speaking and writing skills

• Integrity, maturity, dependability, a positive professional attitude

• A team player who will implement initiatives effectively and motivate others to perform their tasks

• Excellent organizational and project management skills

• Track record of success in delivering high quality work in a fast paced and dynamic environment

• Critical competencies include oral communication, written communication, project management, relationship building, results orientation and strategic orientation

• More than 5 years of work experience in a large, matrix company is preferable.

Education:

Bachelors/University degree or equivalent experience

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