SVP - Invoice Processing & P2P Operations Sr. Group Manager - Chennai

Invoice Processing & P2P Operations Sr. Group Manager

C14- Ops Accounting Group Manager

Job Summary:

The Invoice Processing & P2P Operations Sr. Group Manager is a senior leadership role reporting to the India Business Operations Shared Services Head. This role is responsible for the strategic direction and operational excellence of the global invoice processing function, including the Chennai CSC, ensuring alignment with global processes, driving best practices, and optimizing the end-to-end Procure-to-Pay (P2P) lifecycle. This role requires deep expertise in P2P processes, systems, and policies, along with proven leadership capabilities in managing large, geographically dispersed teams, driving transformational change, and delivering strategic value to the organization.

Key Responsibilities:

• Strategic Leadership & Vision: Develop and execute the global strategic vision for invoice processing and P2P operations, aligning with overall organizational goals and objectives. Drive innovation and transformation within the function, leveraging industry best practices and emerging technologies.

• Global Process Ownership & Standardization: Own the end-to-end global invoice processing standards, ensuring consistent implementation and adherence across all regions and countries. Oversee daily operations, monitor KPIs and KRIs, track performance against targets, and escalate critical issues to senior management. Lead the development and implementation of global standard procedures, leveraging the Procure-to-Pay system and enforcing the Citi Expense Management Policy.

• P2P Lifecycle Optimization: Oversee and optimize the entire P2P lifecycle, from purchase requisition to payment, identifying and implementing automation opportunities, streamlining workflows, and reducing cycle times. Drive continuous improvement initiatives, focusing on efficiency, accuracy, and cost reduction. Partner with System Operations, the P2P Onboarding Unit, and other stakeholders to design and implement solutions that advance operational soundness and productivity.

• Financial Control and Compliance: Ensure global compliance with internal expense policies, regulatory requirements, and audit standards. Implement robust control processes to mitigate financial and operational risks within the P2P function. Maintain full accountability for MCA standards and results, leading change management efforts for control failures and driving CAP closures in the Chennai CSC.

• Stakeholder Management & Collaboration: Build and maintain strong relationships with key stakeholders across multiple regions and business units, including SCO System Operations, SCO P2P Onboarding Unit, SCO and O&T Risk and Control teams, Citi Finance, ICRM, various Citi Business Units (CRS, Legal Operations, HRSS), TTS, FRSS, Finance, and BSS. Collaborate effectively to develop tailored solutions, resolve escalations, and share best practices.

• Team Leadership & Development: Lead, mentor, and develop a high-performing global team of invoice processing and P2P professionals. Foster a culture of coaching and continuous learning, providing opportunities for professional growth and skill enhancement. Oversee talent acquisition, performance management, and succession planning. Co-design Chennai CSC capacity planning with regional SCO Ops Heads.

• Financial Analysis & Reporting: Oversee the preparation and analysis of complex financial reports related to invoice processing and P2P operations, identifying trends, anomalies, and areas for optimization. Present findings and recommendations to senior management, providing strategic financial insights.

• Technology & Innovation: Define and document a digitization/tools enhancement roadmap, partnering with System Operations Solutions on the design and implementation of solutions, including UAT testing. Evaluate and implement new technologies to improve efficiency, automation, and control within the P2P function.

• Business Continuity & Disaster Recovery: Develop and maintain a robust business continuity plan, coordinating testing and ensuring system and team readiness.

• External Engagement & Best Practices: Represent the global process on global internal and external audits/regulatory matters. Participate in industry forums to stay abreast of best practices and drive innovation within Citi's operational practices. Support SCO's Global VOE initiatives. Manage RFP processes and vendor relationships related to sponsorships, client hospitality, and marketing.

Required Qualifications:

Education:

• Bachelor's or Master's degree in Accounting, Finance, or a related field

• Chartered Accountant (CA) is preferred

Experience:

• 12+ years of progressive experience in P2P operations, invoice processing, or a related field, with a proven track record of leading large global teams and driving strategic initiatives.

• Demonstrated experience in process transformation, lean methodologies, and implementing technology solutions.

• Experience managing multi-million dollar budgets and demonstrating strong financial acumen.

Skills & Competencies:

• Expert-level proficiency in P2P systems (Oracle, etc.), general ledger systems (Flexcube, DBS, EBS/FMS), and Microsoft Office Suite.

• Deep understanding of accounting principles, financial operations, internal expense policies, regulatory requirements, and global P2P best practices.

• Strong analytical, problem-solving, and decision-making skills.

• Exceptional communication, interpersonal, stakeholder management, and presentation skills.

• Proven ability to influence and affect change through indirect authority.

• Strong organizational, project management, and multi-tasking skills.

• Strategic thinking, innovative problem-solving, and ability to manage ambiguity.

• Proven ability to mentor, coach, and develop high-performing teams.

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