Ops Sup Analyst

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Job Overview

Responsibilities:

CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. SBS Deposits supports the Retail Business Portfolio by handling AOM/LLT Maintenance, Commercial Research, Deposit Research Investigations which includes maintenance.

Justification / Responsibilities:

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead customer service efforts by resolving inquiries and overseeing escalated issues to ensure efficient and effective support for Citi's clients.
• Accountable for achieving daily production volumes and output metrics related to transactions.
• Foster team efficiency through continuous training, cross-functional support, and knowledge sharing initiatives.
• Collaborate effectively with the team, demonstrating flexibility in shift timings to meet business demands and manage peak volumes.
• Ensure timely completion of tasks by collaborating closely with validation and dependent teams.
• Initiate and lead employee engagement, learning, and development activities, supporting management in achieving team engagement goals.
• Actively participate in Line of Business (LOB)/Site initiatives and Global Community Day activities.
• Serve as an effective backup for the immediate supervisor, ensuring continuity of business operations (BAU).
• Develop comprehensive product and process expertise, including end-to-end conceptual understanding.
• Assume full ownership and accountability for all processed transactions and their eventual outcomes.
• Meet and exceed individual and team productivity targets/benchmarks, ensuring all processes adhere to Service Level Agreements (SLAs).
• Maintain a zero-error rate, preventing internal or external impacts (regulatory, financial, client, agent).
• Strictly adhere to Key Performance Indicators (KPIs) and Turnaround Times (TAT), promptly addressing and rectifying any breaches.
• Contribute to achieving annual MTP (Minimum Target Profit/Margin) savings.
• Analyze financial postings to identify and implement opportunities for simplification and rationalization of entries.
• Prepare and ensure timely and accurate Management Information Systems (MIS) and reporting.
• Ensure all activities comply with internal policies, procedures, and external regulatory requirements.
• Identify potential risks within processes and implement effective mitigation strategies.
• Foster a culture of continuous improvement, actively seeking and implementing enhancements to processes and workflows.
• Supporting NAM USPB Core Operations

Qualifications:

• 04- 06 yrs relevant experience preferred
• Proficient in Microsoft Office & Citi AI tools
• Comprehensive knowledge of Branch and Client servicing process
• Lean Certified
• General knowledge of client reporting across the industry and our competitors
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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