Infrastructure Senior Group Manager

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Job Overview

The Infrastructure Senior Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Executive Summary

The Infrastructure Senior Group Manager is a pivotal senior management-level position at Citi, responsible for leading and guiding a team to ensure efficient and effective Citi infrastructure in coordination with the Technology Team and the business. The role's overarching objective is to leverage infrastructure technology knowledge and established policies to process data, resolve issues, and execute administrative tasks. This strategic role also drives the modernization of employee experience and operational efficiency through digital technology adoption, encompassing digital transformation strategies, project implementation, change management, technology evaluation, and stakeholder collaboration.

Job Overview

The Infrastructure Senior Group Manager manages and guides a team focused on maintaining and enhancing Citi's infrastructure. This involves applying in-depth and comprehensive knowledge of the subject domain, managing resources and budgets, and making strategic decisions related to technology and business strategy. A critical aspect of the role is to assess risk, ensure compliance with regulations, adhere to Citi’s policy, and maintain ethical judgment while managing control issues and team accountability.

The role will be part of the Digital Workplace and Client Services On-site support team. This team enables the firm’s strategic priorities through workplace digital transformation by supporting a highly mobile workforce that can work anywhere, anytime. Provides on-site technical support and delivery as well as technology leadership at all Citi locations globally by partnering with the local business and representing Foundational Services (FS) in the geographies when required, or when there is limited presence from other FS groups. Supports executive events, town halls, conferences, and clients.

Responsibilities

The core responsibilities of this role include:

• Team Leadership & Resource Management: Leading, evaluating, providing resources, and driving a team towards realistic goals. This also involves managing sizeable resources, budget, policy formulation, and strategic decisions.
• Technical & Strategic Oversight: Applying in-depth and comprehensive knowledge of subject domain/area to manage large, complex systems/services/initiatives. This is complemented by a broad knowledge-base in multiple functional areas and an understanding of underlying business strategy.
• Process Improvement: Ensuring essential processes and procedures are in place and contributing to defining and re-engineering improvements.
• Stakeholder Interaction: Influencing and negotiating with senior leaders across functions and communicating with external parties as needed.
• Risk & Compliance Management: Appropriately assessing risk in business decisions, safeguarding Citigroup's reputation and assets, driving compliance with laws and regulations, adhering to Policy, applying sound ethical judgment, escalating and managing control issues with transparency, and supervising team activity to ensure standards are met.

. Qualifications

The ideal candidate will possess a robust background in technology and management:

• Overall Experience: 15+ years of progressive experience in the technology sector, with a significant portion dedicated to technology infrastructure.
• Technology Infrastructure Expertise: Demonstrated experience in designing, implementing, and managing robust technology infrastructure environments, including but not limited to network architecture, data center operations, cloud platforms (public, private, hybrid), and enterprise systems.
• Wider Technology Acumen: Broad understanding and proven experience across the wider technology landscape, encompassing strategic technology planning, financial applications, cybersecurity technologies, payments systems, and digital transformation initiatives, preferably within a regulated financial services in the global context.

• Leadership: A minimum of five years of this experience must be in a senior leadership or management capacity, responsible for driving technology strategy, execution, team management and development.
• Autonomy & Collaboration: Demonstrated ability to work independently and collaborate effectively with virtual teams in high-pressure, matrix environments.
• Ownership: Ability to take ownership of project/initiative parts with tight deadlines or unexpected changes.

. Education

• Required: Engineering Graduate or MCA or equivalent qualification from a recognized university/institution.
• Preferred: Master's degree.

• This role is critical for modernizing employee experience and operational efficiency through the adoption of digital technology. It involves:

• Digital Transformation Strategy: Defining digital transformation strategies.
• Project Leadership: Leading project implementation and managing change.
• Technology Evaluation: Evaluating technology and collaborating with stakeholders.
• Monitoring: Monitoring performance to foster a modern and productive work environment, attracting talent, improving engagement, and enhancing competitiveness.
• Reporting Structure: Reports to senior leadership in IT regionally and in-country, emphasizing cross-functional collaboration.
• Understand and support diverse set of core technologies including cloud platforms (AWS, Azure), collaboration tools (Microsoft 365, Slack), automation (RPA, BPM), data analytics (Power BI), AI/ML, low-code/no-code, cybersecurity, ERP/CRM, project management tools (Jira), and digital experience platforms to enhance efficiency and employee experience.
• Strategy and Vision Development: This involves defining the digital transformation roadmap, conducting gap analysis to identify improvement opportunities, and evaluating emerging technologies for their potential impact.
• Project Management and Implementation: Key aspects include leading digital initiatives, managing vendor relationships, and identifying and mitigating risks associated with digital transformation projects.
• Change Management and Adoption: This area focuses on engaging stakeholders, developing communication strategies, providing training and support, and fostering a digital-first culture.
• Performance Measurement and Optimization: Responsibilities include establishing KPIs to measure the success of digital initiatives, monitoring progress, reporting findings, and driving continuous improvement.
• Collaboration and Integration: This involves facilitating cross-functional collaboration, working on data strategy to leverage insights, and ensuring adherence to security and compliance standards for digital solutions.

Key Skills

• Technical Expertise in End User Technologies: Strong background in end-user computing, mobile device management, cloud collaboration platforms (e.g., Microsoft 365, Google Workspace), network connectivity, and cybersecurity best practices.
• Technology Infrastructure Expertise: Demonstrated experience in designing, implementing, and managing robust technology infrastructure environments, including but not limited to network architecture, data center operations, cloud platforms (public, private, hybrid), and enterprise systems.
• Wider Technology Acumen: Broad understanding and proven experience across the technology landscape, encompassing strategic technology planning, financial applications, cybersecurity technologies, payments systems, and digital transformation initiatives, preferably within a regulated financial services in the global context.
• Leadership: A minimum of five years of this experience must be in a senior leadership or management capacity, responsible for driving technology strategy, execution, team management and development.
• Autonomy & Collaboration: Demonstrated ability to work independently and collaborate effectively with virtual teams in high-pressure, matrix environments.
• Communication: Exceptional verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders and influence decision-making.
• Interpersonal Skills: Strong ability to build relationships, collaborate effectively with diverse teams, and provide excellent customer service, especially to senior executives.
• Project Management: Experience in managing technology projects, from planning to implementation and post-deployment support.
• Adaptability: Ability to thrive in a fast-paced, dynamic global environment and adapt to evolving technology landscapes.
• Global Mindset: Understanding of global business operations and challenges in supporting a distributed workforce across different regions and time zones.
• Business Acumen: Ability to understand business needs and align technology solutions with strategic objectives.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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