Global SMBF Technology Production Support -Outsourcing and Regulatory Compliance

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Job Overview

This Vice President role is a critical leadership position responsible for end-to-end ownership of outsourcing enablement, regulatory compliance, and robust Third-Party Management (TPM) within Global SMBF Technology Production Support. The successful candidate will drive the compliant and efficient delivery of technology initiatives by navigating complex regulatory landscapes and fostering strong operational controls.

Key Responsibilities (Individual Contributor & report to the GESM Lead):

• Outsourcing Enablement & Execution:
  • Lead and execute the entire outsourcing approval process for technology initiatives, ensuring all requisite Cross Border and Data Clearances (CBDC) are obtained.
  • Closely monitor, track, and manage the full lifecycle of planned SMBF application outsourcing to achieve successful go live.
  • Collaborate extensively with regional and global technology managers to meticulously complete all outsourcing documentation in strict adherence to regulatory requirements.
• Regulatory & Audit Oversight:
  • Act as a primary liaison with Internal Audit teams, providing comprehensive support and coordinating with various stakeholders to ensure audit closure.
  • Partner with Risk & Control teams to prepare and provide legitimate and appropriate artifacts, demonstrating compliance and control effectiveness.
  • Engage strategically with Legal, Finance, Tax, and Country Compliance teams throughout the CBDC and outsourcing approval processes.
• Risk Management & Mitigation:
  • Proactively identify potential risks associated with assigned strategic initiatives and raise appropriate red flags.
  • Develop and present comprehensive remediation plans to senior management and stakeholders to mitigate or control identified risks effectively.
• Third-Party Management (TPM) Operational Contact:
  • Serve as the Service Provider Operational Contact, directly supporting the Service Provider Owner in the day-to-day operations and management of outsourced services.
  • Ensure all services are performed safely, soundly, and in full compliance with applicable laws, regulations, and Citi policies/standards.
  • Guarantee compliance with the TPM Policy and Internal Third-Party Management Standard for all Inter-Affiliate Services.
  • Key TPM activities include: defining and detailing services in the Inter-Affiliate Service Catalog; ensuring catalog information is current through annual reviews and ad-hoc updates for material changes; identifying inherent service risks via Inter-Affiliate Risk Assessments; defining Standard Performance Levels (SPLs) for quarterly reporting; completing Quarterly Service Provider Control Attestations (and Mexico Regulated Services Monthly Control Attestations where applicable); reviewing billing against ICSAs; and supporting service recipients with local regulatory requirements.
• Team Leadership & Development:
  • Actively engage and manage team members, assigning tasks, performing thorough reviews of their deliverables, and providing mentorship to foster independent work.
• Strategic Project & Process Management:
  • Apply knowledge of migration and handover processes, preparing and presenting comprehensive activity plans to senior management and stakeholders for seamless execution.
  • Understand the background of legal entity creation/divestiture, securing respective approvals and country clearances in a timely manner through collaboration with country TPRM.

Required Qualifications & Skills :

• 10 + YOE
• Extensive Domain Expertise: Demonstrated knowledge of technology production support services, coupled with strong project management skills.
• Deep Regulatory Acumen: In-depth understanding of technology outsourcing regulatory environments, specifically in Singapore, Poland, Mexico, and the UK. Fully versed in outsourcing documentation such as Technology Questionnaires and TPRM.
• Exceptional Stakeholder Engagement: Proven experience operating effectively at various organizational levels, with strong coordination skills to work across diverse functions including Technology, Legal, Compliance, Finance, Country TPM, Third Party Risk Management, R&C, Supplier Management, and Contract Management (including SOW creation and inter-service agreements).
• Operational & Project Management Excellence: Proven success in prioritizing multiple tasks, self-motivation, and effective time management.
• Global Team Experience: Experienced in working collaboratively with teams located in various countries.
• Internal Agreement Knowledge: Sound knowledge of internal agreements and additional documentation pertaining to Global SMBF technology Production support services within global Recipient countries.
• Communication: Excellent communication skills, both written and verbal, for effective interaction with all levels of management and stakeholders.

Key Deliverables Derived from VP Responsibilities

From Outsourcing Enablement & Execution:

Completed Outsourcing Approvals & CBDC: Successful execution of the outsourcing approval process, resulting in all requisite Cross Border and Data Clearances (CBDC) being obtained for technology initiatives.

Successful SMBF Application Go-Lives: Timely monitoring, tracking, and management of SMBF application outsourcing lifecycles to achieve successful go-live.

Compliant Outsourcing Documentation: Meticulously completed outsourcing documentation in strict adherence to regulatory requirements.

From Regulatory & Audit Oversight:

Audit Closure & Support: Comprehensive support provided to Internal Audit teams, leading to successful audit closure and coordination with stakeholders.

Compliance Artifacts: Legitimate and appropriate artifacts prepared and provided to Risk & Control teams, demonstrating compliance and control effectiveness.

Secured Regulatory Approvals: Strategic engagement with Legal, Finance, Tax, and Country Compliance teams resulting in timely CBDC and outsourcing approvals.

From Risk Management & Mitigation:

Identified & Escalated Risks: Proactive identification and appropriate escalation of potential risks associated with strategic initiatives.

Approved Risk Remediation Plans: Developed and presented comprehensive remediation plans to senior management and stakeholders that effectively mitigate, or control identified risks.

From Third-Party Management (TPM) Operational Contact:

Compliant Service Operations: Ensured all outsourced services are performed safely, soundly, and in full compliance with applicable laws, regulations, and Citi policies/standards.

TPM Policy & Standard Adherence: Guarantee of compliance with the TPM Policy and Internal Third-Party Management Standard for all Inter-Affiliate Services.

Accurate Inter-Affiliate Service Catalog: Defined and detailed services within the Inter-Affiliate Service Catalog, ensuring its currency through annual reviews and ad-hoc updates.

Completed Inter-Affiliate Risk Assessments: Identification of inherent service risks via Inter-Affiliate Risk Assessments, with reviews and updates completed annually.

Defined Standard Performance Levels (SPLs): Established Standard Performance Levels (SPLs) for services, with mechanisms for quarterly reporting to Service Recipients.

Control Attestations Completed: Timely completion of Quarterly Service Provider Control Attestations (and Mexico Regulated Services Monthly Control Attestations where applicable).

Resolved Billing Discrepancies: Review of billing mapped to services without an ICSA, with appropriate actions taken for resolution.

Supported Local Regulatory Needs: Provision of additional service information content as required by Service Recipients to meet their local regulatory requirements.

From Team Leadership & Development:

Engaged & Developed Team: Actively engaged and managed team members, with thorough reviews of deliverables and mentorship provided to foster independent work.

From Strategic Project & Process Management:

Seamless Migrations & Handovers: Prepared and presented comprehensive activity plans for migration and handover processes, ensuring seamless execution.

Secured Legal Entity Approvals: Timely securing of approvals and country clearances for legal entity creation/divestiture activities through collaboration with country TPRM.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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