Applications Support Senior Analyst – Assistant Vice President

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Job Overview

We are seeking a highly experienced (12 - 14 Years) and strategic Assistance Vice President to lead critical Third-Party Management (TPM) and Application Onboarding initiatives within Global SMBF Technology Production Support. This pivotal role is responsible for ensuring the compliant, efficient, and risk-mitigated management of all outsourced technology services, driving operational excellence, and fostering robust vendor relationships. The successful candidate will navigate complex regulatory landscapes, provide essential strategic oversight, and safeguard Citi's interests in its third-party engagements.

Key Responsibilities:

Third-Party Management (TPM) Leadership:

• Provide comprehensive support to the SMBF Production Management business across all Third-Party Management (TPM) processes.
• Accountable for end-to-end management of all TPM activities across the entire supplier lifecycle: Planning, Due Diligence, Contracting, Ongoing Monitoring, and Termination.
• Act as a central coordinator among diverse stakeholders including Procurement, Legal, Compliance, Audit, Vendors, and Citi Business Units.
• Deliver periodic, insightful risk reports to the SMBF PS leadership team, detailing key third-party risks and proposed mitigation strategies.
• Oversee vendor risk assessments, audits, onboarding, document refreshers/reviews, and termination procedures, ensuring full compliance with regulatory and contractual requirements.
• Monitor, mitigate, and report regularly on Citi’s TPM controls and assessments pertaining to third-party relationships and vendor compliance with applicable legal, regulatory, and contractual obligations.
• Drive continuous process improvement initiatives to ensure accurate data collection, robust analysis, and effective planning for key TPM initiatives.
• Review and track vendor Continuity of Business (COB) plans and their annual test results.

II. Application Onboarding Management:

• Leverage strong understanding of application transition best practices to provide solutions and track the onboarding of applications into SMBF Production Management.
• Implement, monitor, track, status report, and enable operational readiness for delivery teams during transitions.
• Effectively manage transition project dynamics, especially across multiple service lines and complex interdependencies.
• Proactively identify, report, and track risks and issues that arise during the transition process.
• Monitor the effectiveness of knowledge transfer, making appropriate recommendations for changes and improvements.
• Build and maintain strong working relationships with both internal and external stakeholders, capable of conveying relevant information to executive-level audiences.
• Possess excellent analytical skills to thoroughly assess problem circumstances and develop credible, detailed transition plans.
• Ensure that transitions are achieved within budget constraints, actively identifying and implementing cost optimization measures.
• Operate as a self-starter and leader, capable of working independently within the organization.

III. Contract & Resource Management:

• Accountable to ensure all Contracts with strategic vendors are active and renewed well within the time frame
• Ensure all Commercials, Legal Vehicle, Resourcing, Applications, TPM, COB, Support Locations, Scope & deliverables etc., are duly reviewed and documented in line with Contract terms
• Responsible to maintain all Contract related Financials accurately for BAU and for various management reporting purpose
• Responsible to track all Change Requests appropriately and Contracts are amended duly to cover these Change Requests
• Work with various internal stakeholders like Procurement, Staffing Office, Business Office, Finance teams, TPO etc., to ensure Contracts related actions are completed duly.
• Work with Vendors closely to track their deliverables from Contract and resourcing perspective
• Responsible to answer any Audit queries on Contracts related
• Accountable to maintain various MIS and reports to be submitted to management on periodic basis

Recommended Qualifications:

• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• MBA, M.Sc. Information Technology, B.E, MCA in Information Technology.

Key Deliverables Derived from Responsibilities:

• 100% compliance to Citi’s Third-Party Management (TPM) framework
• 100% accuracy on Contracts and Financial management
• Effectively manage risks associated with third parties in line with Citi’s TPM guidelines and policies
• Track and Support the Application Onboarding to ICG PS   with zero tolerance
• Consistently work with Business Units and vendors to improve business and vendor performance in line with agreed service levels
• Maintenance of a compliant vendor network
• Quality of data, analysis, and insights
• Effectiveness of partnership and interaction with stakeholders, including ICG Tech PS Senior leadership
• Quality of reports and dashboards shared with senior leaders in the organization

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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