App Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The requirements and responsibilities of the Apps Support Senior Analyst/Functional Lead Role includes (but are not limited to) the following:

• Production Support functional Lead for Settlements and Asset Servicing functions of Securities services responsible to perform Incident/outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
• Investigation of incidents reported across a diverse range of applications within the Global Custody and Direct Custody and Clearing lines of business.
• Engagement with ITIL processes including Major Incident management, problem management, change management etc.,
• Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
• Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
• Preferrable to have applied knowledge of Performance/Monitoring tools such as Appdynamics, Elastic Search, and ITRS/Geneos Monitoring.
• Confidently handle outage communication with stakeholders in Business and Operations.
• Excellent team player and able to operate without authority to navigate through teams and complex issues and Tasks.
• Any relevant exposure to Products like BANCS – A TCS asset Servicing product, is preferred.

Technical Skills:

SQL Server – SQL, Stored Procedures

MAINFRAME – COBOL, JCL, VSAM, CICS, DB2

Oracle or other RDBMS

Database performance and tuning

Unix/AIX

Knowledge of MQ Series, NDM / IBM Connect::Direct

Scheduling Tools (Autosys/Control M)

ITRS Monitoring tool knowledge (preferred)

AppDynamics (preferred)

Knowledge of Cloud technologies (preferred)

Qualifications:

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

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