Audit Director - Quality Assurance

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Job Overview

The Quality Assurance Audit Director is a senior level management position responsible for contributing to the strategic direction of Citi’s Internal Audit (IA) Quality Assurance function, in coordination with the IA Head of Professional Practices. The role is also responsible for managing a team of audit professionals and directing the design and execution of quality assurance reviews that span a subset of a global businesses, functions, or legal entities. This role is instrumental in ensuring Citi's internal audit practices are effective, efficient and aligned with industry and regulatory standards. The successful candidate will work closely with senior leadership and foster a culture of continuous improvement.

Responsibilities:

• Deliver multiple quality assurance reviews to specification, and ensure the delivery of reports are complete, insightful, timely, error free and concise
• Conduct periodic assessments of the internal audit processes and practices, identifying areas for improvement
• Lead the development of innovative practices, including the use of AI and data analytics to drive improvements and enhance QA and audit effectiveness
• Identify and report risks associated with internal audit activities
• Provide independent assurance on the design and operating effectiveness of internal audit activities and practices
• Ensure timely delivery of comprehensive regulatory and internal audit issue validation, including issues arising from external parties
• Ensure IA meets/exceeds expectations, and support and drive IA’s efforts and strategies
• Improve the identification, measurement, management, reporting and controls in governance, risk and control environments
• Ensure the adoption of Citigroup and Citibank Audit Committee Charters and the IA Charter, and engage in internal/external negotiations
• Oversee various tasks to build the audit team, including recruiting staff, developing and training the team, and managing the budget
• Assist in providing training and mentoring to audit staff on audit and QA practices and standards and audit methodology, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Contribute to the development of the annual Quality Assurance Plan as it relates to areas of responsibility
• Prepare and providing periodic reports and presentations for the IA Business Risk and Control Committee, audit committee and executive management as relevant, summarizing the status of the QA plan and results of QA activities, including details of significant issues identified, themes and recommendations.
• Build and maintain relationships with key stakeholders including IA executive leadership and regulatory bodies
• Represent IA in various forums and discussions

Skills:

• Strong commitment to ethical practices, promoting transparency and accountability throughout the organization
• Ability to lead in a fast-paced and changing environment, remaining flexible and responsive to new challenges and opportunities
• Strong analytical and problem-solving skills with attention to detail and the ability to develop innovative solutions and provide practical recommendations
• Excellent verbal and written communication skills to convey complex concepts and findings to various levels of stakeholders
• Strong interpersonal abilities, capable of influencing decision making at senior levels within the organization
• Proven ability to build, mentor and develop high-performing teams, fostering a collaborative and positive workplace culture
• Experience in managing and facilitating change, effectively leading teams through transitions and transformations

Qualifications:

• 15+ years of experience in a related role
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Demonstrated success in business, functional and people management
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Effective negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

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Job Family Group:

Internal Audit

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Job Family:

Audit

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Time Type:

Full time

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Primary Location:

Charlotte North Carolina United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Control Monitoring, Data Analysis, Industry Knowledge, Issue Management, Laws and Regulations, Professional Standards, Risk Management, Root Cause Analysis.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

May 20, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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