Market Sales and Service Analyst, Northern Ca East

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Job Overview

The Division Sales Strategy Senior Analyst is an intermediate level position responsible for leading the formulation and implementation of long and short-term strategic plans and objectives to increase market share/penetration and maximize opportunities for growth throughout the marketplace. The Division Sales Strategy Senior Analyst provides product specialists with qualified referrals for cross-sell. Employees in this role also assist in closing deals across all products, oversee and ensure safe and sound underwriting/credit practices and overall leadership of a sound lending activity.

Responsibilities:

• Assist leadership in providing risk-based oversight over the operation of the branches
• Partner with Branch Operations and team members to identify potential weakness or risk areas to minimize operating losses, fraud, and risk
• Ensure strength of branch control framework, maintain full regulatory compliance, and improve review results
• Perform quarterly branch visits and assess the quality of the branch control environment as well as detect activities and conditions that are inconsistent with sound management, policies, procedures, and/or values
• Measure the efficacy of key controls, validate assets, confirm adherence to security procedures and loss prevention measures, align corrective action plans, and complete other mandatory controls and oversight standards
• Partner with branch management to review process efficiency and standardization as well as obtain satisfactory rating and audit review
• Administer assessments such as testing, observations, and discussions with the branch staff as well as identify staff training and preparation needs through performance-based coaching
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience required
• Experience in Management within Banking and/or Financial Services preferred
• Experience in Operations preferred
• Working knowledge of risk and controls
• Working knowledge of banking regulations, company policies, and compliance

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Consumer Sales

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Job Family:

Consumer Sales Support

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Time Type:

Full time

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Primary Location:

Alameda California United States

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Primary Location Full Time Salary Range:

$88,400.00 - $132,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jan 05, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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