In-Business Quality Assurance – Credit Processes, Vice President

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Job Overview

We’re currently looking for a high caliber professional to join our team as In-Business Quality Assurance – Credit Processes, Vice President.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

Institutional Credit Management (ICM) is a critical First Line of Defense (1LoD) function within Citi, responsible for end-to-end management of Wholesale Credit Risk (WCR). ICM spans multiple products, geographies, and client segments (including Wealth), ensuring that robust controls and disciplined credit risk processes are applied consistently across the firm.

The In-Business Quality Assurance (QA) team within ICM independently assesses the effectiveness of Citi’s credit risk execution. It reviews the quality of key credit processes—such as underwriting, documentation, collateral valuation, and approvals—and provides management with insights to drive risk mitigation, process improvement, and policy adherence.

We are seeking a Vice President to join the In-Business QA team, focusing on Credit Processes with extended responsibilities across Wealth credit. This role also demands a forward-thinking approach to automation and digital enablement, leveraging tools like Python and data analytics to modernize QA practices.

In this role, you’re expected to:

• Support the Portfolio Lead and QA Head on the execution of Quality Assurance Reviews (QARs) for the coverage universe comprising of Transaction Management, Collateral Risk Management, Credit Risk Management Services and Wealth Loan Processing & Transaction Management functions, contributing to an improvement of controls and a reduction in residual risk
• Assist in developing and implementing robust testing strategies, leveraging data analysis, automation, and AI technologies to enhance the efficiency, coverage, and effectiveness of QA activities
• Provide credible challenge to front-line credit execution teams and escalate material issues with clear root cause analysis and risk-based recommendations.
• Deliver high-quality review outputs, communicating findings to staff and senior stakeholders through clear, concise reporting.
• Manage relationships with key stakeholders including Quality Assurance Directors (QADs), Function Heads and Business Subject Matter Experts.
• Lead or support process automation and tooling efforts (e.g., Python, Alteryx, Excel VBA) to enable scalable and data-driven QA testing.
• Ensure QAR findings and action plans are followed through to resolution, consistent with Citi’s governance and regulatory expectations.
• Contribute to the continuous improvement of QA frameworks, methodologies, and risk assessments across global regions.
• Mentor junior QA team members and contribute to the development of technical capabilities and a strong control culture.
• Assist in other QARs across WCR In-Business QA as required
• Support ICM Voice of the Employee (VOE) initiatives
• Travel (less than 10%)

As a successful candidate, you’d ideally have the following skills and exposure:

• 5-10 years of experience in wholesale credit risk, loan operations, internal audit, or quality assurance at a global financial institution
• Deep understanding of wholesale and wealth credit processes, including credit execution, documentation, and collateral management
• Proven ability to evaluate and communicate control gaps, process risks, and areas of enhancement
• Familiarity with regulatory expectations and risk governance frameworks
• Basic knowledge and experience on designing and implementing robust Quality Assurance framework, from execution of scripts and procedures, development of housing infrastructure and database maintenance, reporting to senior management of observed findings, and continuous improvement, working closely and independently to the IBQA Heads of WLCR/CCR/Data and Function Heads
• Proficient understanding of policies and procedures with the ability to execute change seamlessly

Skills/Competencies:

• Strong analytical and data interpretation abilities.
• Strong communication and stakeholder engagement skills—written, verbal, and presentation.
• Commitment to continuous improvement and innovation within the QA function.
• High integrity, control orientation, and ability to foster a culture of excellence and accountability.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with data visualization or analytics tools a plus

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 
• Training or certification in QA, credit risk, internal audit, or automation technologies is an advantage.

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Primary Location Full Time Salary Range:

13 691 910,00 Ft - 22 956 690,00 Ft

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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