External Connectivity Operations – Service Desk Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

Within Citi, the External Connectivity Operation Team is focusing on supporting Citi based Citi Connection Registry (CCR) system.

The CCR system is where the Internal Administrators register all type of Network Connections (Firewall, Proxy, IP, SecACL, AppSense, Network Segmentation, Internet Baseline)

In this role you will be responsible for supporting of the internal users via mail, ServiceNow or phone if any question or issues appear regarding the CCR system and you will be responsible for registering the AppSense request into the CCR system.

The main goal is to analyze, help, document and work with partner teams to solve any CCR and AppSense request or issues.

Our additional goal, in this position, is to help for the new Service Desk colleagues to acquire the knowledge on our processes and CCR system.

Responsibilities:

• Assist business requestors regarding any Connectivity related issues, via e-mails, Teams, Network Segmentation
• Requests or ServiceNow tickets
• Analysis of the incoming CCR issues' details and promote the solution
• Assist business requestors with gathering necessary business and technical details required to complete request
• entries on TPA AppSense requests
• Analysis of AppSense connectivity requests and registering into application
• Support internal and external audits of the various processes and procedures in use
• Support external connectivity risk and reconciliation technical research
• Support the ServiceDesk processes
• Collaborate with the other External Connectivity Teams
• Participate in projects and ad-hoc tasks
• Check the ongoing ServiceNow issues and providing feedback, analyzation Escalate the CCR tool related issues to L2 and / or L3 Dev team based on the analyzation of the issue
• Collaborate and resolve complex issues regarding CCR and its tools (SN, Self Service, CSI, ARAVO, etc)
• Help for other SD members to widen their knowledgebase
• Create and update process document for all SD process and keep them update

Knowledge and Experience:

• 0-2 years of relevant experience
• Fluency in English
• Microsoft Excel data manipulation – pivot tables, filtering, sorting
• Networking certifications a plus (CCNA, ICND1, CCENT, CompTIA Security, etc.)
• Intermediate understanding of network infrastructure, specifically knowledge of AppSense technologies
• Basic understanding of AD Management Tool (ADMAN) a plus
• Good communication skills
• Good / quick analytical skills
• Excellent customer service orientation
• Ability to endure monotonous work
• Able to set priorities and work under pressure
• Able to work through clients through documented solutions with step by step instructions
• Bachelor’s degree/University degree or equivalent experience

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need?

Then apply to discover the true extent of your capabilities. 

#LI-AE1

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Information Security

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.