Client Manager

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Job Overview

Are you passionate about fostering strong client relationships and driving growth in a global environment? Join Citi’s dynamic team as a Client Manager within the Citi Global Network Banking (GNB). The GNB is dedicated to managing relationships with the local subsidiaries of Citi’s multinational corporate clients, providing unparalleled support and strategic guidance.

Job Description

• The Corporate Banking business provides financial services on a wide range of transactions including cash management, Markets, Trade, commodities, corporate finance, Investment Banking (acquisitions, divestitures, mergers and re-structuring) for corporate clients, financial institutions and governments worldwide. Our bankers work closely with our other business units to ensure client access to the full range of product and expertise within Citi.
• As part of corporate Bank, the GNB business is focused on serving the subsidiaries of our CB Platinum, Gold & Silver clients.
• Towards promoting a client-focused industry structure, this role supports a holistic, end-to-end, global approach to serving our multinational clients.
• The Banker in this job is meant to be the prime contact point in the bank within the client management unit.
• He/she needs to ensure a high level of customer satisfaction.

Responsibilities:

• Forge deep relationships with various internal and external audiences to ensure timely problem resolutions and to provide support for a range of audience needs and services.
• Perform financial and operational investigations, including credit, foreign exchange, cash management and trade services, ensuring timely resolution and client satisfaction.
• Partner with Product Partners and Relationship Managers to perform various activities for Know Your Client (KYC) requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels.
• Facilitate credit originations, credit allocation, approvals, documentation, bookings, fee collections and renewals for Standby Letters of Credit and justify exceptions, as well as credit allocation from Parent Account Management teams and Credit Risk Management.
• Identify revenue opportunities, position certain products with clients and monitor billing and service queries, as well as correct mapping/marketing hierarchies in Citi Investment Strategies (CIS) to ensure revenues earned from all products are appropriately reflected.
• Maintain and ensure that portfolios have correct marketing levels and legal structure reported in the appropriate systems.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

The ideal candidate for this position possesses the following qualifications and skills:

• 2-5 years of relevant experience in relationship management /client facing position in the financial or in the service sector.
• Native Hungarian and fluent English knowledge.
• Consistently client focused and result oriented.
• Demonstrated information resourcefulness and a high level of attention to detail.
• Consistently demonstrate follow-up and organizational skills.
• Consistently demonstrate clear and concise written and verbal communication.
• Proven planning, negotiation and analytical skills.
• Consistently demonstrate a professional attitude.
• Capable to smoothly conduct client interactions, negotiations.
• Team player attitude to work effectively with internal and external counterparts.

Education:

• Bachelor's degree/University degree in finance or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. The role is in 'hybrid' working model, which requires office attendance few days a week.

This Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015.

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Job Family Group:

Institutional Banking

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Job Family:

Corporate Banking

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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