Business Analytics Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

What’s expected from you?

As an Analyst, we are seeking an experienced analytics candidate who should be able to perform below behaviors in their day-to-day role:  

• Client Obsession – Create client centric analytic solution to business problems. Individual should be able to have a holistic view of multiple businesses and develop analytics solutions accordingly.
• Analytic Project Execution – Own and deliver multiple and complex analytic projects. This would require an understanding of business context, conversion of business problems in modeling, and implementing such solutions to create economic value.
• Business Knowledge: Develop an understanding of the business. Understand and enhance business practices and processes.
• Statistical mind set – Proficiency in basic statistics, hypothesis testing, segmentation, and predictive modeling.
• Stakeholder Management: Experience in stakeholder management across various functions and regions.  
• Presentation Skills: Delivering high class presentations to share the thoughts, the solutions or the problem for business stakeholders and senior management
• Project Management – Necessary skillset to manage project in terms of creating project plan, assigning responsibilities
• Teamwork: Effectively contribute and add value to cross functional initiatives. Train and coach others in the organization. Seek to learn from other areas within the site to improve analytic approaches for the team.
• Communication: Communicate and present effectively to partners and senior leadership
• Organizational Development: Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.

We are a part of the broader North America Cards team providing strategic and analytical decision management support to nurture growth through enhanced customer experience. As Portfolio Analytics team, we support analytical functions across the US Consumer Business. Few notables among the multiple areas that we work in:

• New Product Development: Support new product development through relevant insights and recommendations focused on driving customer engagement and revenue
• Value Proposition Analytics: Impact of product features and marketing offers are established through rigorous analytical efforts to understand the shift in customer requirements and sentiments to enable recommendation of necessary changes to drive customer delight along with profitability
• Customer Segmentation: Develop segmentation through usage of various key business parameters by understanding the underlying core dynamics in Branded Cards
• Initiatives to meet Plan: Design and own multiple analytical interventions in the Branded Cards area to meet the year end goals
• P&L forecasting for ECM customers: Regular forecasts of Cards P&L at varied level of granularity to guide strategic budget and revenue planning

Analytical Skills : Must Have

• Hypothesis testing
• Proficient in Formulating Analytical methodology, identifying trends and patterns with data
• Experience in gathering data and establishing a proposal or business case to present a persuasive case in favor of an observed need for improvement
• Generate actionable Business Insights
• Ability to formulate and explain interactions between product features, offers and customer behavior using statistical and business driven methodologies

------------------------------------------------------

Job Family Group:

Decision Management

------------------------------------------------------

Job Family:

Business Analysis

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.