Business Analyst

Discover your future at Citi

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Job Overview

Services Analytics C10

What do we do?

• The Services Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the Services business focused on Institutional Clients (corporates & financial institutions). The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.

• The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.

ROLE DESCRIPTION

• The role will be Business Analyst (C10) in the Services Analytics team

• The role will report to the AVP or VP leading the team

• The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the Services business

• This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

QUALIFICATIONS

Experience:

• Bachelor’s Degree with 4+ years of experience in data analytics, or Master’s Degree with 2+ years of experience in data analytics, or PhD.

• Must have:

  • Experience in business analytics in one or more of these domains - Sales, Marketing, Pricing, Customer Experience

  • Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.

  • Experience working on multiple large data sets at different levels of granularity to bring out insights

• Good to have: Experience in financial services

Skills:

Analytical Skills:

• Proficient in formulating analytical methodology, identifying trends and patterns with data

• Has the ability to work hands-on to retrieve and manipulate data from big data environments

Tools and Platforms:

• Proficient in Python/R, SQL

• Experience in Hive

• Proficient in MS Excel, PowerPoint

• Good to have:

  • Experience with PySpark

  • Experience with Tableau

Soft Skills:

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Be organized, detail oriented, and adaptive to matrix work environment

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Decision Management

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Job Family:

Business Analysis

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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