Techno-functional Quality Analyst (Hybrid)

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

Team/Role Overview

Citi Commercial Bank provides global banking solutions to mid-sized companies that are looking to grow rapidly and expand internationally. This role will support CitiDirect® Commercial Banking which brings together Citi’s global products and services into a single digital platform, providing clients with a 360° consolidated view of their Citi banking relationship across Cash, Loans, Trade, FX, Servicing and Onboarding/ ‘Know Your Client’ (KYC).

What you’ll do

As a techno-functional quality analyst you will contribute to ensuring software quality by performing manual and automated testing, developing your technical skills and understanding of business functionalities.

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. 
• Designs, creates, and executes test scripts (manual and automated), and conducts a variety of quality control user acceptance tests.
• Analyzes applications to ensure they meet or exceed specified standards and end-user requirements.
• Identify, document, and track software defects using tools such as Jira, ensuring timely resolution and retesting.
• Documents test cases and scripts for future replication.
• Collaborate with business stakeholders, business analysts, and developers to understand system requirements and provide feedback on design and usability.
• Participate in Agile Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to ensure effective communication and collaboration within the team.
• Exhibits a good understanding of procedures and concepts within own technical area and a basic knowledge of related areas.
• Makes evaluative judgments and resolves problems through the application of acquired technical experience.
• Collaborate with wider teams for knowledge exchange, and best practice sharing
• Performs other duties and functions as assigned.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Experience in software application testing.
• Understanding of QA within the Software Development Lifecycle (SDLC) and QA methodologies.
• Experience with test management and defect tracking tools e.g. Jira.
• Understanding of Agile principles and practices. Hands-on experience working in Agile Scrum framework is preferred.
• Demonstrated analytical skills and ability to work independently on assigned tasks
• Strong written and verbal communication skills, with the ability to effectively. communicate testing results, issues, and recommendations to both technical and non-technical stakeholders.
• Understanding of automation frameworks. Hands on experience with automated testing is preferred.

Education:

• Bachelor’s/University degree or equivalent experience.

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-MR1

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Job Family Group:

Technology

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Job Family:

Technology Quality

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.