Senior Program Manager

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview

The Senior Program Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills are required for this position in order to negotiate internally and often at a senior level. The successful candidate will possess developed communication and diplomacy skills in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. The Senior Program Manager is accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

What you'll do

• Responsible for supporting the management of front to back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
• Serve as a strategic partner with other businesses and strives to facilitate their success
• Support a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
• Accountable for management of a complex / critical / large professional disciplinary area and operational function
• Involved in short- to medium-term planning of actions and resources, and exercises control over resources, budget, policy formulation and planning
• The individual will have a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function
• Manage complex and highly variable issues associated with pre-settlement processes and transaction capture activities with significant potential impact across multiple areas, weighing various alternatives and balancing potentially conflicting needs
• Liaise with multiple teams and departments on varying matters
• Leads change-the-bank projects, resolves escalated issues and/or offers solutions at an advanced level
• Serve as an analytical and/or procedural expert representing an operations unit or team on cross functional processes or project deliverables
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline trade flow processes
• Closely follow trends in own field and adapts them for application within own job and the business
• Leads innovative solutions and cost savings opportunities; builds strong effective relationships with clients; facilitates, influences and enables change
• Strong analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources
• Present data and analyzes/validates to develop valued added solutions to increase productivity and eliminate inefficiencies related to trade capture work flow
• Apply comprehensive understanding of concepts and procedures within own area (Pre-settlement and trade capture) and basic knowledge of other areas (settlement, post settlement, client service, margin, control, etc.), to resolve issues that have impact beyond own area
• Accountable for integrity of process, operations and end results
• Implement and manage a successful risk/control environment
• Manages compliance efforts and follow regulatory (such as Dodd Frank) policies and procedures, as well as contributing to defining standards
• Provide evaluative judgment of transaction capture and all the related functions based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
• Keep abreast of Citi's operational processes and best practices in business strategy
• Act as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments
• Utilizes exceptional communication and interpersonal skills in order to build strong, effective relationships and influences and negotiates, often at senior levels (across functions)
• Direct responsibility for developing and maintaining key stakeholder relationships (internal and external)
• Acknowledge Citi’s principles and values of organizational culture and applying them in everyday work activities
• Any other duties as required to meet business needs
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we need from you

• Extensive and demonstrable experience
• Individuals are expected to be subject matter experts in multiple or specific skill sets, business areas or products
• People Managers are expected to demonstrate exceptional management skills
• Advanced interpersonal resolution
• Applications will vary by product and business area
• Bachelor’s/University degree, Master’s degree preferred

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. This is a fantastic opportunity to join Citi at an exciting time. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.