Senior Business Analyst – Markets Technology (Operations)

Overview

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

What We do / The Team

Markets Operations Technology is part of Citi Markets Technology and provides foundational Post Trade activities for Markets. We own platforms across Trade Management, Settlement, Payments, Confirmations, Asset Servicing, Margin & Reporting across all business lines and asset classes. Ours is a global remit and organisation providing mission critical platforms that face internal and external clients.

A highly motivated Business Analyst is required to lead requirements, design and implementation for critical cross functional changes impacting our Markets Operations partners. This exciting role will blend a mix of technical acumen, detailed analysis, problem solving and communication skills to drive activity at pace whilst identifying and mitigating risks and issues.

Our team focuses on Data and Controls linked Citi wide Transformation commitments and therefore requires a focused and diligent individual who can challenge and drive business outcomes. We are execution focused and responsible for deliverables across multiple teams and geographies.

Role Overview/What will you do:

This role will manage requirements, dependencies, communication and engagement across multiple areas to define and drive a holistic solution. A broad understanding of Markets products and lifecycles with the ability to quickly grasp detail is essential. Our stakeholders and partners are based at Citi sites globally.

Core activities will be to:

• Requirements Elicitation: Gather and analyze business requirements, translating strategic objectives into tangible deliverables and measurable outcomes. Focus on understanding the "why" behind requests and provide credible challenge using subject matter and industry expertise. Partner with our application teams to design solutions that can be delivered effectively.
• Gap Analysis: Identify gaps between current and desired business processes, proposing solutions that drive improvements and with consideration of upstream/downstream and data impacts.
• Stakeholder Management: Effectively communicate with stakeholders, ensuring alignment on desired business outcomes and managing expectations throughout the project lifecycle. Coordinate and provide guidance and ownership to application teams across Markets Technology to meet desired outcomes.
• Change Management: Support change management activities, focusing on user adoption and realizing the intended business outcomes of the new processes or systems. Provide in-depth understanding of how areas collectively integrate across functions as well as coordinate and contribute to the objectives.
• Data Analysis: Analyze data to validate and prioritize requirements and provide insights that contribute to business outcomes. Track key metrics and report on progress toward goals.
• Documentation and Reporting: Create and maintain documentation related to projects, processes, and achieved business outcomes. Prepare reports and presentations for stakeholders that clearly demonstrate the impact of implemented solutions on business objectives.
• Leadership: Regularly assume informal leadership role within teams by influencing decisions through advice, and/or facilitating services to others in area of specialization.
• Risk and Issue Management: Identify, assess and mitigate project risks and issues ahead of time. Plan ahead and develop contingency plans for potential risks

Key Skills and Experience required:

This role is varied and will provide exposure to different parts of our Markets business for ongoing career development. To get started we are looking for:

• Experience: Proven experience as a Business Analyst with a demonstrable track record of delivering projects that achieve measurable business outcomes. Project experience in Financial Services domain.
• Domain Expertise: Knowledge of Financial Markets products and services and wider-Banking domains will provide the ability to credibly challenge and drive solutions. An understanding of how technology solutions are critical to business outcomes within these domains is essential.
• Analytical Skills: Strong analytical and problem-solving abilities, with the ability to think critically and strategically about how solutions contribute to business outcomes. Uses strong analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
• Data Skills: Demonstrable experience in working with large data sets in Excel or more advanced tools and ability to drive insights from data.
• Communication Skills: Excellent verbal and written communication skills, including the ability to articulate complex information clearly and concisely, connecting technical solutions to business outcomes for both technical and non-technical audiences. Strong diplomacy skills to resolve and influence conflicting views.
• Technical Skills: This role sits within Citi Technology and the ability to think, design and communicate in a way that considers solution Engineering is important.
• Education: Bachelor’s/University degree or equivalent experience

Any Beneficial / Nice to have skills and experience:

An outstanding candidate would also have exposure to:

• Domain Knowledge: Understanding of Operations flows within a Capital Markets business
• Technical Proficiency: Familiarity with software tools and techniques, including requirements management tools, modelling tools (e.g., Visio), and data analysis tools (e.g., Excel, SQL). Proficiency in Python and SQL is highly beneficial. Experience with Agile/Scrum methodologies is a plus.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we’ll provide you

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Visit our Global Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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