Program Management Group Manager

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Operational Resilience takes a client-centric and “outside-in”, cross-organisational approach, rooted in our mission and value as a company. Resilience deepens our relationships with clients and counterparties, strengthens our internal value-chain, and reduces commercial threats to Citi’s growth due to deeper understanding of new and emerging vulnerabilities, risks, and threats (posed by evolving business models, technology, and client expectations).

The Program Management Group Manager role will support the Operational Resilience team in ensuring that the Operations and Technology aspects of the overall Operational Resilience programme are delivered, and that ongoing oversight of this area continues. The Program Management Group Manager is a strategic professional who will play a vital role working with Citi’s Enterprise Resilience team to shape and deliver the Operational Resilience programme, as well as representing the programme to key senior stakeholders globally, such as Clients, Subsidiary Boards, management committees, and Product and Banking Heads. This is an exciting role at the leading edge of driving culture change, and a new way of doing business and engaging our clients.

What you’ll do

• Work within the global Enterprise Resilience function, supporting regulation planning and integration team, helping to create a global framework and supporting the implementation teams in delivery of compliance objectives.

• Develop documents to support local jurisdictional operational resilience requirements.

• Follow emerging industry trends and potential disrupters to segments and strategy in relation to operational resilience.

• Deliver specific ad-hoc analysis and tactical support in preparation for business and management meetings.

• Grasp key priorities and complex issues quickly for the larger organization and create clear written presentations/communications.

• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.

• Analyze data gathered and develop solutions or alternative methods of proceeding.

• Performs other duties and functions as assigned.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Extensive experience in Financial Services, with technical experience and knowledge related to operational resilience and/or similar regulatory deliverables

• Prior Consulting experience preferred.

• Understands consumer financial services businesses and operating model

• Proven strategic thinking and analytic skills coupled with financial acumen. Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency.

• Able to translate data and metrics from across different constituencies in order to create clear and concise executive presentation materials. Highly organized and detail-oriented. Able to create support across a wide range of stakeholders through well-developed interpersonal and influencing capabilities.

• Possesses excellent written and verbal communications skills. Able to work through a large, complex matrix organization; demonstrates a flexible approach and resilience to setbacks.

• Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down business and/or functional silos to optimize results.

• Franchise player; broad, critical thinker, self-motivated; comfortable working with ambiguity.

• Organizationally savvy; understands systems, management processes, knows where to go for information and how to interpret. Pragmatic problem solver, forward thinker with independence of thought.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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