Operations Manager

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Overview of Citi:

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Commodities Team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Markets Operations Belfast Overview:
Our Operations groups are core to the success of the Markets business.  We support a wide range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with external clients, playing a key role in the overall client experience. 

A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.  

You can play an important part in transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion within an organisation that authentically values and invests in its people

Role Overview:

We are seeking an experienced and highly motivated Settlements Manager to oversee our daily Settlements function.

This role is crucial for ensuring the efficient, accurate, and compliant settlement of all OTC Commodity transactions (both cash and physical.)

The successful candidate will be responsible for both processing and overseeing daily operations, managing a team of Settlements Analysts, implementing best practices, mitigating risks, and driving continuous process improvements.

We are keen to attract individuals who have strong experience in a high intensity environment with intraday currency deadlines, for example.

What you’ll do:

• Transaction Processing: Process timely and accurate settlement of a wide range of financial and physical commodities OTC products.
• Team Leadership & Oversight: Lead, mentor, and develop a team of Settlements Analysts, fostering a culture of high performance, accountability, and continuous learning
• Oversight of key settlements risk processes such as affirmations, payments processing, MPIP, sanctions screening etc ensuring team adherence to internal policies, procedures, and service level agreements (SLAs).
• Ensure team adherence to internal operational policies, risk management frameworks, and audit requirements.
• Actively investigate and take accountability for resolving settlement-related issues, breaks, and exceptions (e.g., failed trades, mismatched instructions,) in collaboration with internal teams (trading, sales, treasury) and external counterparties.
• Counterparty Communication: Liaise effectively with clients, clearers, and other external parties to ensure smooth settlement processes and resolve complex issues.
• Risk Management: Identify and escalate potential risks related to settlement failures, operational errors, and market changes. Adhere to all regulatory requirements and internal policies related to payment processing and other key policies such as sanctions screening etc.
• System Utilization: Utilize and navigate various internal and external settlement systems and platforms (e.g., SWIFT, DTCC, Omgeo CTM/Alert) efficiently.
• Reporting & Analysis: Prepare daily, weekly, and monthly settlement reports and provide analysis on settlement trends and metrics for senior management.
• Process Improvement: Proactively identify opportunities to improve settlement processes, enhance efficiency, and reduce operational risk. Contribute to the development and implementation of new procedures and systems.
• Documentation: Maintain accurate and up-to-date settlement procedures and documentation.
• Regulatory Compliance: Ensure all settlement activities comply with relevant industry regulations (e.g., T+2 settlement cycle, specific market conventions).

What we’ll need from you:

• Significant relevant experience preferably within a settlements/payments function
• Risk assessment capabilities - Capacity to identify potential operational risks (e.g., liquidity risk, credit risk, market risk associated with failed trades) and escalate them appropriately.
• Excellent analytical, problem-solving, and decision-making skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and work effectively under pressure to meet tight intraday deadlines.
• Strong verbal and written communication skills, with the ability to articulate complex issues clearly to a senior audience
• Experience with specific settlement systems (e.g., GCMS, SWIFT, CTM/Alert).

• Knowledge of industry regulations (e.g., T+2 settlement).
• Experience with process automation tools or data analysis software.
• People management experience and strong leadership record.
• An understanding of cash reconciliation processes would be desirable.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

•    Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
•    A discretional annual performance related bonus 
•    Private medical insurance packages to suit your personal circumstances
•    Employee Assistance Program  
•    Pension Plan 
•    Paid Parental Leave 
•    Special discounts for employees, family, and friends 
•    Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.