Infrastructure Senior Tech Analyst (AVP)

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Job Overview

Org/Team/Role Overview:

FinOps is responsible for the strategic financial management, planning, procurement, logistics, and identifying optimization opportunities for Citi's global technology infrastructure. FinOps helps ensure Citi's technology is resilient, scalable, aligned with business and regulatory requirements, and fiscally responsible from procurement through utilization, including cost management, capacity planning, resource and asset allocation, and operational efficiencies to support Citi's technology footprint. Additionally, FinOps plays a key role in business intelligence, reporting, and dashboard development to provide data-driven insights that enhance financial decision-making and operational effectiveness within the technology domain. By leveraging data analytics and automation, FinOps drives cost efficiency, innovation, and security across Citi's technology landscape.

Estate Management Service Delivery ​

Comprised of sector-aligned Infrastructure Service Delivery (ISD) groups supporting Technology and Business areas (CTS, SMB/F). The Estate Management Service Delivery organization is responsible for service quality, application & CMDB hygiene, configuration management, infrastructure funding, and portfolio management. We focus on augmenting Citi’s strategic technology goals through prioritization and governance of core workflow processes via partnerships with application teams and foundational services to provide infrastructure fulfilment oversight, technology resource optimization, and promotion of strategic platforms.

Job Description

The Infrastructure Senior Technology Analyst is an intermediate-level role assisting in managing relationships across multiple organizations. The focus is on optimizing technology infrastructure delivery and performance. Leveraging strong stakeholder management skills, the analyst collaborates globally with technology leaders and teams to enhance infrastructure products and services by leading projects and delivering results. This position also ensures process governance and drives continuous improvement by defining new solutions, standards, and strategic goals for application and business partners.

Responsibilities:

• Adopt a client-focused mindset to ensure client-approved delivery.

• Act as a trusted partner to business leaders, identifying solutions that align with organizational goals and promoting transparency in financials, service delivery, and operations.

• Communicate progress and updates on upcoming business changes, providing insights to senior clients on complex challenges.

• Engage with partners for direct feedback on service performance.

• Offer technical and strategic direction as an advisor.

• Lead projects across technical domains, business sectors, and functions. This includes scheduling, tracking progress, managing obstacles, and contingency planning.

• Adopt a holistic, systems-thinking approach: Review qualitative/quantitative data, apply methodologies for business process improvement, and design processes enabling remote leadership.

• Identify and monitor KPIs to assess performance, identify trends, and inform business decisions.

• Analyse factors that could negatively impact task completion, delivery, or customer satisfaction. Implement controls to mitigate negative outcomes (prevention, detection, correction). Identify risks (error, fraud) and ensure regulatory compliance.

• Lead virtual teams, fostering connection, motivation, and productivity by establishing clear purpose, goals, roles, and structure. Provide resources and support to remove obstacles.

• Identify key partners and their influence; implement communication and expectation management techniques. Balance competing stakeholder claims with fairness, cultural awareness, and ethics.

• Assess risk in business decisions, safeguarding Citigroup's reputation, clients, and assets. Drive compliance with laws, rules, and regulations; adhere to Policy; apply sound ethical judgment; and escalate/manage/report control issues transparently.

• Communicate effectively across various settings, considering partner knowledge and concerns. Draft messages, rehearse delivery, seek input, check understanding, and present information diversely for comprehension.

Experience/Skills:

• Experience applying initiatives to improve portfolio experience.

• Possess well-rounded technical abilities, including infrastructure and applications development.

• Strong communication, presentation, and analytical skills for stakeholder articulation.

• Enthusiastic, willing to learn, and team-contributor; shares knowledge.

• Detail-oriented individual confident in analysing and interpreting data for stakeholder communication (reports, metrics, presentations).

• Self-starter with strong problem-solving skills, continuously seeking improvements.

• Influences and negotiates with senior leaders across functions to achieve tactical and strategic objectives.

• Manage client expectations, focusing on business goal settings.

• Accountable for end results, ensuring procedure adherence and contributing to organizational standards and strategic goals.

• Applies broad, comprehensive understanding across multiple client function areas.

• Provides business intelligence on operations and project portfolio delivery.

• Experience in Financial Services or large, complex, and/or global environments advantageous.

• Effective written and verbal communication skills.

• Effective analytic and diagnostic skills.

• Proficient with MS PowerPoint, Microsoft Project Plan, Excel, and other analytical tools for executive management reporting.

We offer:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Visit our Global Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive

#LI-MK2

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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