Escalation Event Analyst and Reporting Officer - Assistant Vice President

This role specifically sits within the Escalations Event team. The role will be expected to execute and support a range of activities including to ensure that the various Client Organisation’s Escalation Events processes, controls, and reporting are effective, robust, and meet the requirements set out in the relevant Citi and Client Organisation’s Policies, Standards and Procedures.

Responsibilities include: 

• Analytical Review and Reporting: Prepare periodic aggregated Escalation Event reporting and Quality Assurance reporting for Senior Management and relevant Committees and management meetings

• Support thereview and analysis of the Client Organisation’s Escalation Event inventory to identify themes, trends, and recurring root cause

• Execute the ‘Change management’ process with regards the ‘Client Escalation Event Structure’, ensuring adherence to the Escalation Policy/Standard

• Prepare materials specific to the Client Organisation’s Escalation Event inventory, for the monthly ‘Client Organisation Escalation Champion Forum’, a platform for collaboration with Escalation SMEs across the Client Organisation

• Support the triage process for Escalation Events to ensure completeness and accuracy of the inventory

• Develop materials for and assist in presenting ‘Roadshows’across the Client Organization to build awareness of the Client Organization’s Escalation Events, processes, and roles and responsibilities

• Execute controls to ensure effectiveness

Qualifications & skills:

• A good track record of experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or Corporate Governance

• Experience in reporting, analysis and as an Escalation Champion or relevant skill.

• Some experience in providing effective ongoing program management support including continuous program improvement 

• Understanding of a broad range of financial services products/services and end-to-end processes

• Knowledge of and experience with financial services control environments, business processes, and ever-evolving governance processes and regulatory environments

• Ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding the development of logical, pragmatic control recommendations and solutions

• Good written and verbal communication skills

• Self-starting team player with the ability to multitask and prioritize.

• Analytical skills with follow-up and problem-solving capability

• Proficient with Microsoft Excel and PowerPoint

Education:

• Bachelor’s/University degree