Director, Engineering Excellence (AI Platforms)

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Job Overview

About Engineering Excellence (EE)

Engineering Excellence (EE) enables Citi engineers to do their best work by providing modern tools, platforms, and practices that enhance productivity, technical capability, and cross‑team collaboration. EE partners closely with the CTO organization to deliver people‑centric, high‑impact engineering solutions that raise the overall technical bar across Citi.

Citi’s ability to deliver our full potential is dependent upon our people. EE exists to attract, develop, inspire, and retain technology talent who thrive in an inclusive and engaging culture. Our efforts focus on three core areas:

Boost engineer productivity

Engage, equip, and empower engineers with tools and resources to work more efficiently, innovate faster, and deliver impactful outcomes.

Empower engineers to advance their technical careers

Through the Engineering Excellence Talent Development Framework (E1–E4) and Tech Fellows, EE provides engineers with structured pathways to develop technical and non‑technical skills, gain recognition for their contributions, and participate in a culture of continuous learning and collaboration.

Foster strategic collaboration

EE creates opportunities for engineers across Citi’s global technology organizations to connect, share knowledge, and contribute to strategic solutions that shape Citi’s future and collective success.

The Role

We are seeking an experienced Senior Engineering Manager to lead the delivery of high‑impact Engineering Excellence platforms, with a strong emphasis on Generative AI, modern engineering practices, and scalable software delivery. This role blends hands‑on technical leadership with building and developing a high‑performing engineering team across Belfast and Pune.

You will be responsible for setting the engineering direction across Citi’s Technology organization, contribute directly to solution design and delivery, and ensure that EE’s products meet the needs of engineers and senior technology stakeholders across the firm.

Key Responsibilities

• Design and deliver EE’s core engineering platforms, including:
  • AI Metrics Dashboard tracking adoption and value of AI tools
  • CTO Tech Radar and its integration into Citi Assist
  • Citi Tech Conference website and future EE web properties
  • Additional EE applications aligned to strategic engineering uplift
• Build and lead a high‑performing engineering team (Belfast & Pune), hiring ~5 engineers across DevOps, UX, and full‑stack development.
• Provide technical leadership and hands-on architectural guidance across all EE initiatives.
• Translate emerging AI and engineering practices into scalable, production‑ready enterprise solutions, ensuring security, stability, and effective evaluation/guard‑railing.
• Collaborate with senior stakeholders (EMT‑1/2) to understand strategic needs and deliver solutions that drive meaningful engineering outcomes.
• Champion engineering excellence, ensuring high standards in quality, testing, reliability, and developer experience.
  

Required Experience & Skills

Technical Expertise

• Engineering Lead or Software Engineering Manager experience delivering large‑scale systems.
• Proficiency in Python, Java, TypeScript/JavaScript, or Go.
• Experience deploying LLM / GenAI systems to production with a focus on evaluation, safety, monitoring.
• Strong background in distributed systems, microservices, SQL/NoSQL, and DevSecOps.
• Experience with cloud platforms (AWS, GCP, Azure) and tooling (Docker, Kubernetes, Terraform, Helm).
• Familiarity with frameworks such as Spring (AI/Boot/Core), Flask, LangChain, LangGraph, ADK, MLFlow, and orchestrators like N8N.
• Experience with React and modern UI frameworks (Gradio, Streamlit).
• Understanding of REST/WebSocket APIs, CI/CD pipelines, and messaging systems (Kafka, JMS/MQ).
  

Leadership & Delivery

• Proven ability to build, coach, and scale engineering teams.
• Strong communication and stakeholder management skills.
• Ability to lead in evolving, fast-moving environments.
• Collaborative mindset with strong problem‑solving and decision‑making skills.
• Ability to pass a senior engineering assessment (e.g., Karat).

Ideal Candidate Profile

You are a technically versatile engineering leader who stays hands‑on while building exceptional teams. You can navigate ambiguity, communicate clearly, and translate complex technical concepts into actionable direction. You bring an inclusive leadership style, a passion for engineering quality, and the ability to drive meaningful improvements to how engineers work across Citi.

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.