Client Services Manager - 12 month Fixed Term Contract

Are you looking for a career move that will put you at the heart of a global financial institution?

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.  Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Here at Citi our strategy and solutions delivery team sit within our talent acquisition function, this role provides the client services manager the opportunity to shape how Citi delivers talent acquisition with the ability to drive excellent customer service to our internal clients & accelerate operational excellence. This role helps deliver & shape the ambitions of our internal leadership team right through to execution

Team/Role Overview

This role gives the opportunity to become an extended member of Citi’s Global Workforce Intelligence & Talent Acquisition Leadership team, this role is our senior internal client services manager providing end to end support & delivery for our global workforce intelligence & talent acquisition leaders across their independent operational disciplines. It is an enabling role to support building best in class workforce intelligence & talent acquisition capabilities across Citi. The role will have responsibility of leading a team enabling productivity, driving governance, accountability & impact via our centralised internal delivery pillars such as project delivery, technology solutions & controls.  

What you’ll do

The role requires a strategic professional with ability to operate efficiently & lead a high performing team:

• Oversee strategic business initiatives from development through to successful execution
• Track & analyse trends, diagnose root causes & suggest appropriate recommendations for strategies
• Oversight & accountability of service delivery to internal stakeholders
• Oversee operations in collaboration with leaders & appropriate LT groups
• Develop & maintain strategic relationships to increase efficiency and operational excellence
• Maintaining bidirectional information flow, credible challenge & strategic advisory to our clients (Serve as liaison between leaders & flex teams)
• Oversight on operational & business reviews (ability to deliver clear & concise summaries for Senior Leadership Team/internal boards)
• Drive centralisation, standardisation & consistency across the function
• Monitor and analyse score card data & actions
• Execute Run the Bank advisory & support activities for internal talent acquisition leaders
• Drive Operational Excellence Agenda / Prioritisation
• Elicitation of business need requirements- Lead formation for flex teams to deliver tech and non-tech book of work
• Facilitate BAU operations execution for Demand, Capacity Planning, Resource Planning and utilisation, Financial Planning/tracking, Hiring, Movement, Talent, Performance and Compensation process

What we’ll need from you

• Consulting experience with a focus on operations management (Talent Acquisition/financial services experience desirable)

• Extensive relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels
• Strong analytical and organisational skills
• Strong project management and delivery skills or program implementation experience (Experience of managing large, complex and multi-location projects)
• Solutions driven and able to balance timely delivery with cost effectiveness and quality assurance
• Consistent demonstration of ownership & accountability
• Able to identify continuous improvement opportunities through evidence backed decisions
• Knowledge of finance / banking / HR or recruitment and prior experience working in complex global business models
• Well-developed listening skills and credibility with leaders and senior internal stakeholders: possesses gravitas to lead conversations and influence outcomes
• Proven and respected leader who raises the bar and empowers others to perform
• Preferably educated to degree level but not essential if balanced with relevant experience

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program 
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-RM2

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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