Business Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Team/Role Overview:

The Business Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognised technical authority for applications used within the business. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

What you'll do:

• Manage a large multi-faceted project/account/campaign or multiple projects at the same time.
• Own project goals leveraging expertise to inspire a sense of shared purpose within the project team.
• Organize new challenges and drive business results.
• Drive end results of the project as a representative of the business.
• Work closely with the technology, business and operations teams to define a project scope and objectives for project members.
• Prepares, maintains, and submits clear and concise activity/progress reports
• Assess project risk potentials, dependencies and discovers potential problems before they occur.
• Apply a proactive approach in routinely tracking the project participant progress against project goals.
• Define, teach, and enforce the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled.
• Identify and where required amends the approach to the context and constraints of each project.
• Constantly improving their own and their teams' skills through lessons-learned reviews at project completion.
• Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.
• Articulate problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed.
• Promote partner involvement through effectively communicating project status upward and to the Client.
• Apply lessons learned from recent projects to future projects.
• Communicate to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues.
• Proactively follows escalation and change control processes.
• Own all management reports on a given engagement.
• Promote good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Advance the learning technology offerings at Citi by enabling best in class systems and processes in alignment with future trends
• Stay current on available learning technologies and leverages expertise to develop learner centric learning solutions
• Determine optimal configuration for our learning systems to achieve the desired outcome while managing new features and capabilities

What we'll need from you:

• Project management experience – preferably working with technology implementations
• Ability to develop project plans, manage individual deadlines and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.
• Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required.
• Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional.
• Proficient with Agile Scrum and waterfall methodologies, as well as experience working with JIRA
• Experience managing vendor relationships
• Experience with learning applications
• Stays abreast of current learning industry trends and new technology and has expertise leveraging AI and scoping efficiency improvements

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:  

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program 

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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