Applications Support Tech Lead Analyst

Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Role Overview:

Citi technology are seeking a highly motivated IT professional to join our Production support team located in Belfast.  This is an opportunity to join the regional EMEA team providing front office support across our suite of equities electronic trading applications. These

What we'll be looking for:

• Experience in an Application Support role.
• Experience supporting applications hosted within Unix environment
• Experience with some programming languages (Python, Bash, SQL, K+, Perl)
• Experience in FIX protocol
• Statistical and analytical mind set with proactive ingenuity and creativity.
• Problem management, issue tracking/reporting, ITIL.
• Consistently demonstrates clear and concise written and verbal communication skills and to communicate appropriately to relevant and various degrees of technical stakeholders.

Key Responsibilities include:

• Provide technical and business support for users of Citi Applications.
• Manages, maintains and supports applications and their operating environments.
• Start of day checks, continual monitoring using ITRS/Geneos, end of day handovers.
• Develop and maintain technical support documents.
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participate in application releases, from development, testing and deployment into production.
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Appropriately assess risk when business decisions are made.

What development value does this role offer?

• Develop Domain Expertise in Citi’s Equities Production platforms.
• Opportunity to work across with Equities businesses in Citi.
• Significant interaction with senior technology and business partners.
• Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day
• You will gain significant experience of the advanced technologies used to run our business regionally and globally. You will build an extensive knowledge of the equities trading space and market structure.
• Citi offer access to great training/development courses.

Education:

Bachelor’s/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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