Applications Support Sr Analyst - C12

The Apps Support Sr Analyst is a seasoned professional role. We are searching for a highly motivated and enthusiastic person. Candidate will be required to have good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Candidate will be working closely with their counterparts in India, Singapore, UK, and Canada operating in a follow-the-sun global model along with application developers and business analysts in the team.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Ability to handle incidents and problems at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Focus on the process improvement to reduce the Manual Touch Activities within the process and Identify ways to maximize the potential of the applications used.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

Qualifications:

• Experience in an Application Support role.
• Experience is Financial technology & business is desirable but not mandatory.
• Skill Set: Oracle, Microsoft SQL , UNIX
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages or willingness/ability to learn. Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools is desirable.
• Hands-on experience is resolving technical issues.

Education:

• Bachelor’s/University degree or equivalent experience

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