Applications Support Senior Analyst - AVP

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Commodities Production Management team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Commodities Support team is a well-established team with regional coverage in Singapore, India, London, Belfast and Houston. The team primarily covers regional application Support to the Commodities trading business within Markets. Our partners include the Trading desk, Operations, Middle office, Risk and Controls and other downstream partners. The team is responsible for ensuring the availability and efficiency of the trading applications used by all partner functions.

What you’ll do:

• Work within the Global Commodities Production team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners) .

• Deliver efficiency and stability through automation, failover testing and incident and problem management lifecycles.

• Use Site Reliability Engineering methods to improve availability and performance of applications.

• Deliver TOIL reduction via automation, resiliency and observability.

• Manage, triage, communicate and resolve live business impacting incidents.

• Deliver observability and analytical insights into application performance and capacity with proposed solutions.

• Work to implement scalable solutions from a tooling catalogue.

What we’ll need from you

• Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience.

• Knowledge / experience of Problem Management Tools and the Incident management process.

• Demonstratable experience in providing Automation and TOIL reducing solutions.

• Ability to demonstrate strong analytical and technical skills.

• Effective written and verbal communications including ability to explain technical issues in simple terms and the ability to communicate appropriately to relevant stakeholders.

• Experience with Oracle, Mongo, SQL, ITRS , Grafana, Kibana, Kafka, UNIX. OTEL

• Ability to plan and organize workload and triaging effectively based on urgency.

• Consistently demonstrate clear and concise written and verbal communication skills.

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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