Application Support Senior Analyst, AVP

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Risk Technology Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Apps Support Sr Analyst plays a critical role in ensuring the stability, reliability, and performance of Citi's application systems. As part of the Application Support team, the Sr Analyst is responsible for providing technical and operational support for complex applications, ensuring seamless functionality and minimizing downtime. This role involves close collaboration with development teams, infrastructure teams, and business stakeholders to address issues, implement solutions, and enhance system performance.

This role is essential for maintaining the operational integrity of Citi's applications and ensuring a seamless experience for users and stakeholders. The Apps Support Sr Analyst contributes to the team's success by driving technical excellence, fostering collaboration, and delivering reliable application services. This role requires good knowledge of python, shell scripts and SQL.

What you’ll do

• Incident Management: Proactively monitor application systems, troubleshoot issues, and resolve incidents to ensure minimal disruption to business operations.
• Problem Management: Analyze recurring issues, identify root causes, and implement long-term solutions to improve system reliability.
• Change Management: Collaborate with development and infrastructure teams to plan, test, and deploy application changes while minimizing risks.
• Performance Optimization: Continuously monitor application performance and recommend improvements to enhance efficiency and scalability.
• Stakeholder Communication: Act as a liaison between technical teams and business stakeholders, providing timely updates and ensuring alignment on priorities.
• Documentation: Maintain detailed documentation of application systems, processes, and resolutions to support knowledge sharing and compliance.
• Compliance and Risk Management: Ensure adherence to Citi's policies, standards, and regulatory requirements in all aspects of application support.

What we’ll need from you

• Effective communication skills to interact with technical teams and business stakeholders.
• Knowledge of ITIL processes and best practices for incident, problem, and change management.
• Experience in working with large-scale, complex systems in a financial services environment is preferred.
• Good hands on with python, shell script and SQL
• Automation skill set is also required
• Knowledge of monitoring tools like ITRS GENEOS preferred.
• Proven experience in an Application Support role.
• Bachelor’s/University degree or equivalent experience

What we can offer you

• This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career”

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.