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Welcome to Customer Service at Citi
Consider a career with Citi in Customer Service and join a global organization with growth opportunities and benefits that provide security for you and your family. Learn more about our core job areas below:
Customer Service
Responsible for assisting with all service inquiries and providing best course of action based on client needs while providing an exceptional experience.
Fraud Support
Early fraud detection is critical in minimizing impact to the client’s account and identity. They manage issues with fraud losses by ensuring Citi makes appropriate decisions using risk/reward balance methodology.
Collections Support
Knowledgeable of Citi’s policies and applies judgment based on practice, precedence, research, and analysis. They are expert negotiators and use skills to resolve escalations.
Credit Support
Responsible for maintaining data quality in credit systems, monitoring credit exposure, and adhering to credit policies. They assist with client issue resolution and addressing credit needs.
Jacksonville has been recognized as one of the best “Cities Growing in Professional, Scientific and Technical Services” by Forbes. Citi employees here enjoy benefits such as no state income tax, a moderate cost of living, and excellent recreational opportunities. It’s no wonder that nearly 4,000 people have chosen to build their career at our Citi campus.
San Antonio: the 2nd largest city in Texas, 7th largest city in the U.S., and home of Fiesta, one of the nation's premier festivals celebrating San Antonio's rich culture. We are extremely proud to be the home away from home for 2,500 talented, dedicated, and inspiring people at various stages of their career.
Gray is located in Johnson City and home to more than 129,000 residents, has a thriving retail, healthcare, cultural, and education center in the Southern Appalachian Mountains. Johnson City offers a low cost of living and high quality of life and has been recognized as one of the 2019 Best Places to Raise a Family in Washington County, Tennessee.
Citi Florence is located in the heart of Northern Kentucky and the Greater Cincinnati region. This vibrant area is home to an expansive business community from startups to corporate headquarters. Our Florence site offers a variety of opportunities to shape and grow your career with Citi. We’re dedicated to supporting our customers, volunteering in the community, and developing our people professionally.
Tucson is a cosmopolitan melting pot of people of all ages and cultures, has a moderate cost of living, and more sunshine than any other city in America! Citi began operations in Tucson in 2004 with a commitment to recruiting and retaining local talent, a culture of engagement, and a drive to support the local community. Citi Tucson has grown its presence to more than 2,000 talented individuals.
Citi: Christina shares her growth and learning experiences from 24 years of #LifeAtCiti
Technology Communications and Change Management Specialist Christina shares her experience about the opportunities she’s had to learn and grow within Citi over the last 24 years.
Citi: Learn more about #LifeAtCiti in a Customer Service role
Fraud Early Warning Sr. Supervisor Hector shares his experience with the various Customer Service roles he’s held within Citi and the top 3 skills it takes to succeed in these roles.
“There are so many benefits of working at Citi! I particularly enjoy the flexible hybrid work model. I have been with Citi for 21 years – the mobility offered is amazing.”
Hector
Sr. Supervisor, Fraud Early Warning
“I've held several roles throughout my career at Citi. I started out in a few roles in Customer Service, transitioned into HR recruiting, then moved into recruiting for Technology. I learned the terminology and was able to connect with someone who had an open role in the Technology organization. Although I didn’t have a technology background, I was able to use my transferable skills to succeed.”
Christina
Communications and Change Management Specialist
“I love my job here at Citi and being able to work with customers to resolve their concerns. I have recently been given the opportunity to be part of the training Sponsorship Program for three of our current new hire classes. I enjoy helping agents succeed as they start a career here with Citi.”
Sasha
Escalation Specialist
Are you ready to take the next step in your career?
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