US Residential Real Estate: Servicing Risk Management | Senior Vice President- Servicing Risk Policy | (Credit Portfolio Management )-Hybrid

Citi’s has one of largest US bank owned residential real estate portfolios (US-RRE) comprising more than $100 billion in receivables.  You will be joining the US RRE Servicing Risk team.  

The Senior Vice President-Servicing Risk Policy is a senior management-level position that will be responsible for (1) Risk oversight of mortgage servicing risk policies applicable to bank owned portfolio covering end to end loan servicing and default life cycle activities including collections, loss-mitigation, foreclosure, OREO and loss-recognition. (2) Business unit’s adherence with Citi retail credit policies and applicable supervisory and regulatory guidelines. You will work closely with the stakeholders in risk management, policy, independent risk, mortgage-servicing legal & compliance areas supporting both US Personal Banking and Wealth divisions on an expansive set of portfolio objectives to deliver performance aligned with Citi’s risk-appetite framework. 

The role requires a strong understanding of the US residential real estate industry, mortgage servicing landscape, supervisory guidelines, applicable regulations, and deep expertise in the mortgage default domain including Foreclosure, Bankruptcy, SCRA, REO etc., risk management in residential real estate (mortgage, home-equity). In addition, excellent communication skills are required to engage with, influence and persuade key stakeholders internally, often at a senior level. The role may also require some external communication with regulators and sub-servicer. 

The Senior Vice President-Servicing Risk Policy is responsible for determining the approach and executing functional strategy related to Servicing Risk Policy management and accountable for end-to-end results of the area(s) under coverage. Impact reflects strategic influence on the business and interaction with other functions or businesses.

Responsibilities:

• Oversee the formulation, development, management and maintenance of servicing risk policies  across  lifecycle of servicing and default activities including collections, loss-mitigation, foreclosure, OREO and loss recognition for US Residential Real Estate bank owned portfolios
• Identify and escalate risk and control issues to control partners and senior leadership within the Risk Organization with transparency, in a timely fashion and in adherence to applicable policies and procedures.
• Interacts with Audit and Risk Review personnel and with external regulators during their periodic reviews of US RRE portfolio. 
• Promotes a strong risk management culture and discipline.  
• Establish cross-functional partnerships and networks in order to support the execution of cross-functional business initiatives.
• Drive compliance with applicable laws, rules and regulations, adhere to Policy, apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalate, manage and report control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• May lead or manage a complex, critical, multi-disciplinary servicing risk management functional area of responsibility.

Qualifications:

• 10+ years of consumer credit default risk management experience, ideally with a large bank mortgage portfolio or equivalent consumer credit portfolio management experience at a leading consumer financial institution with knowledge of US consumer residential real estate market and applicable regulations and supervisory guidelines. 
• Knowledge and expertise in holistic risk management (identification, measurement, monitoring) risk analytics, risk oversight in addition to domain experience in collections, loss-mitigation, and default servicing (ex. foreclosure, bankruptcy) required. 
• Regulatory experience or relevant experience in a similar role. Expertise in credit risk policy management.
• Ability to navigate complex decisions and situations including engagement with various senior stakeholders (CRO, LOB CEOs, senior business representatives and regulators). 
• Strong, clear, concise written and verbal communication capabilities. (ex. complex issues in concise executive summaries).  
• Experience in leading highly visible, cross line-of- business initiatives across multiple functions. The ability to work with a diverse group of stakeholders to achieve milestones and meet deadlines. 
• Demonstrated ability to establish strong relationships with senior stakeholders and partner effectively with peers across functional areas and lines of business.  
• Demonstrated ability to synthesize, prioritize and drive results with urgency.
• Excellent skills with common Microsoft productivity tools including Outlook, Excel, PowerPoint, Word, Visio. 
• Tireless work ethic with ability to work well under pressure, with equanimity while managing a high volume of priorities and deliverables. 

Education:

• Bachelor's degree/University degree or equivalent experience.
• Master's degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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