Transaction Processing Analyst

The Transaction Processing Analyst is part of the the EMEA Processing and Control team whose core responsibility  is to deliver the call-back control service for over 35 Branches across EMEA; Cash Investigations and Worldlink Operations.

Responsibilities:

• Performing the call-back control in line with Citi Policies and Standards
• Handling Cash Investigations and Worldlink Operations
• Handling client inquiries (from simple to more complex ones) and resolving issues in timely and professional manner
• Daily interaction with customers/third parties/banks and handling issues in line with departmental standards
• Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
• Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required

Qualifications:

• Experience in banking operations, preferably with direct client contact
• Very good command of English - minimum C1
• Transaction processing knowledge will be an asset
• Good knowledge of Microsoft Office
• Investigative & analytical skills as well as paying attention to detail
• Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)
• French will be an asset

What we offer:

• Competitive salary; annual salary review;
• A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
• A great environment for learning new technology and tools, online and instructor led training opportunities
• Social benefits (e.g. private healthcare care, Benefit System, life insurance)
• #Hybrid type of work
• Working in a friendly, dynamic and multinational environment
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

#LI-EŁ1

#LI-CM1

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