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Transaction Processing Analyst with French

Job Req ID 24753675 Location(s) Warsaw, Poland Job Type Hybrid Job Category Transaction Services
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The Transaction Processing Analyst is part of the the EMEA Processing and Control team whose core responsibility  is to deliver the call-back control service for over 35 Branches across EMEA; Cash Investigations and Worldlink Operations.


  • Performing the call-back control in line with Citi Policies and Standards
  • Handling Cash Investigations and Worldlink Operations
  • Handling client inquiries (from simple to more complex ones) and resolving issues in timely and professional manner
  • Daily interaction with customers/third parties/banks and handling issues in line with departmental standards
  • Issues resolution - handling escalation of system and processing issues to respective internal or external parties and following up until final clarification
  • Supporting and strengthening customer needs in an efficient, effective and professional manner and handling exceptional requests when required


  • Experience in banking operations, preferably with direct client contact
  • Very good command of English and French- minimum C1
  • Transaction processing knowledge will be an asset
  • Good knowledge of Microsoft Office
  • Investigative & analytical skills as well as paying attention to detail
  • Excellent communication and interpersonal skills and delivering high quality service to corporate clients (also demanding clients)

What we offer:

  • Competitive salary; annual salary review;
  • A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
  • A great environment for learning new technology and tools, online and instructor led training opportunities
  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)
  • #Hybrid type of work
  • Working in a friendly, dynamic and multinational environment
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas




Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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