KYC Operations Manager

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The KYC Operations Manager is a senior management-level position responsible for accomplishing results through the management of a team to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

What you’ll do

• Manage a team of KYC professionals (~30-40 individuals) in one of our key KYC locations
• Represent Know Your Client (KYC) team in multiple forums, internally and externally, including senior management discussions and key stakeholder meetings across the business, compliance and operations to provide transparency on initiatives
• Work with Global KYC management team to provide strategic direction and develop all aspects of the KYC control environment (e.g., people, process, technology and governance)
• Ensure proper and effective governance of tasks and processes with reference to internal policy and external regulation
• Partner with Compliance, the business and KYC teams globally on interpretation and implementation of new Anti-Money Laundering (AML) policies managing directly the impact to the control environment
• Develop project plans and ongoing KYC training plans related to business, product and AML policies including review and attestation processes
• Assess and manage changes to the KYC control environment delivered though process, policy and technology change
• Drive continuous improvements to quality of data, control reporting and associated metrics to increase global consistency

What we’ll need from you

• 10+ years of experience in a faced paced, strongly regulated environment (e.g. financial institutions) – KYC/AML operations experience is a must
• People management and operational leadership experience is a must
• Solid experience in process and control simplification, transformation and change management serves as an asset
• Demonstrated experience working cross regional locations
• Bachelor's degree/University degree or equivalent experience - Master's degree preferred
• Excellent communication skills

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave) 
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources 
• A discretional annual performance related bonus
  • A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.