KYC Operations Manager

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Provide people management and development responsibilities and ensure team service level standards are met
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Manage the team responsible for completion of KYC records with accurate client information and documentation in a timely manner
• Follow up with clients to ensure information is received on time
• Acts as point of contact to senior stakeholders and /or other team members
• Provide support to Cluster Head

Qualifications:

• Very good English language skills (written and spoken)
• Knowledge of Italian language will be an asset
• Experience in Control/Risk, Compliance (AML/KYC) or Customer Service function
• 10 years of Finance/Banking experience, at least 2 year experience in team management
• Ability to work well under pressure and tight time frames
• Ability to work as the team player
• Strong analytical skills to understand and interpret trends and data to make improvements
• Willingness to learn and manage in a constantly changing environment

What we offer:

• Competitive salary; annual salary review; annual performance bonus
• Opportunity for a long and diverse career path in a Global Company
• A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
• A great environment for learning new technology and tools, online and instructor led training opportunities
• Opportunity to work in a hybrid model
• Social benefits (e.g. Multisport card, private healthcare care, Benefit System, life insurance)
• Working in a friendly, dynamic and multinational environment
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement idea
  
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