KYC Operations Manager

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Ensuring a high level of quality before cases are finalized
• Acts as SME to senior stakeholders and /or other team members.
• This role will be offered on a temporary basis to cover a maternity leave for a period of 18 months.

Qualifications:

• 5-8 years of relevant experience
• Bachelor's degree/University degree
• Ability to work under time pressure and without supervision
• Excellent interpersonal, communication and stakeholder management skills
• Fluent English
• Strong Analytical and problem - solving skills
• Empathy and ability to positively influence team morale

We offer:

• International working environment at the office
• Unique type of role on Polish market – with the largest scale and biggest international clients
• A number of other financial and non-financial benefits (Medicover, MultiSport, private pension plan, life insurance etc.)
• A chance to develop your own career across a number of diverse, growing functions
• Great atmosphere in our offices
• Constant development opportunities with an access to unlimited number of trainings

#KG1

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