Infrastructure Senior Tech Analyst

The Infrastructure Senior Tech Analyst provides optimized and efficient production management and solution delivery services with a focus to build an aligned culture to enhance internal customer experience across 80 applications. The analyst will utilize industry best practices to provide application, infrastructure, and batch monitoring, troubleshooting and automation solutions while adhering to Citigroup's process and procedures.

Responsibilities:

• Handle incoming Incidents and Requests associated with CTI applications.
• Drive stability efforts and manage EOVS and other environment cleanliness initiatives.
• Drive automation projects within the application support realm.
• Partner with application development, business analysis and infrastructure support teams on application change and release management.
• Manage Continuity of Business (COB) and other high availability efforts.
• Gather and present metrics pertaining to application performance, stability, and operational effectiveness.
• Provide leadership on the onboarding on new applications and technologies, ensuring that the application support team have the correct processes and procedures in place.
• Manage recurring and chronic issues in the Production environment, ensuring that risks are assessed, and remediation efforts are prioritized accordingly.

Qualifications:

• Effective prioritization skills and high energy.
• Ability to work in a fast-paced operations environment.
• Ability to work under pressure with conflicting priorities.
• Ability to communicate between various levels of technical personnel and internal customers and partners.
• High sense of urgency and commitment.
• Strong personal work ethic that inspires excellence and enthusiasm amongst peer group.
• Resilient and highly responsive in overcoming adversity.
• Ability to work through a multitude of challenges/obstacles in order to achieve the desired end result.
• Strong analytical, organizational, written, and interpersonal skills.

We offer:

• Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)
• Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success
• A great environment for learning new technology and tools, online and instructor led training opportunities
• Working in a friendly, dynamic and multinational environment
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• A chance to make a difference with various affinity networks and charity initiatives

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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