Apps Support Tech Lead Analyst

AML Production Application Services provides business support to select AML applications, providing a link between Technology and business teams. In addition, the team supports key application Data Owner roles with Data Quality, access control and reporting services.

The AML Applications Support Senior Analyst will be responsible for Incident, Problem and Data Concern ticket management, tracking and reporting for Citi AML Monitoring and Investigations Applications, as well as AML Tableau, Data Quality Control execution and Database access control on behalf of the Business Information Owner. The position entails execution as well as ownership of processes, procedures and controls.

Responsibilities:

• Executes Data Quality controls such as Alert Volume & Case volume impacting AML business.
• Identifies issues before DCRM detection and Data Concern creation.
• Manages AML Scenario Production Threshold validation as part of quality control.
• Data Guardian role to control database access.
• Supports AML 360 Tableau production change management.
• Understands, contributes to, and owns process documentation.
• Identifies Data Quality issues impacting AML monitoring and causing operational risk to business.
• Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.

Qualifications

• Fluent business English
• 6-8 years of experience in an Application Business Support role.
• Knowledge/experience of issue tracking and reporting Tools such as ServiceNow.
• Knowledge/experience of (ITIL) Incident/Problem Management.
• A culture of risk awareness and transparency.
• Ability to plan and organize personal and team workload.
• Extra credit - knowledge of basic service delivery tools such as Jira, SQL, Confluence and Tableau.

In return, we offer:

• Competitive remuneration & social benefits.
• Work in a friendly and diverse environment.
• Hybrid work.
• A great environment for learning new technology and tools, project, and testing practices.
• A professional culture that emphasizes work-life balance.
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas.

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