Applications Support Senior Analyst (AVP)

The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Understand Data Quality monitoring needs to contribute to the establishment of the approach for determining, investigating, and resolving Data Quality Issues for Treasury and Trade Solutions (TTS) area adhering to internal guidelines.

• Work closely with internal Business units (Data Governance Office, Enterprise Chief Data Office, Product Business), Operational and IT units to analyze and resolve DQ issues, proposing creative solutions or workarounds (when applicable),

• Utilize data profiling and data quality tools as defined by the Enterprise Chief Data Office to uncover and determine root cause and resolution,

• Communicate findings to Business Stewards on bi-weekly calls and distribute Minutes of Meeting with discussion and action items accordingly,

• Design, execute and monitor the processes for maintaining and enhancing data quality as well as reports that track progress on the DQ monitoring process abiding by SLAs applicable,

• Identify and leverage opportunities to continually improve the quality of data management,

• Understand operational procedures and contribute to DQ monitoring process working on the update of process materials as needed,

• Develop both Business and IT knowledge to become Subject Matter Expert in TTS DQ items,

• Ensure adherence of TTS objectives and strategies into day-to-day objectives for the team. Track operational processes to ensure high quality services are provided. Direct the organization towards continuous improvements and service delivery through automation, eliminating inefficiencies.

Qualifications:

• Over 5 years of experience in supporting businesses (Tech, Ops, or Risk Teams), or DQ and Recon Teams,

• Advanced SQL and Excel knowledge,

• Experience with Tableau, Bitbucket

• Proven data analysis, data verification, issue identification and problem-solving skills,

• Experience with statistical reporting and analysis,

• Strong communication and diplomacy skills and an ability to persuade and influence. Ability to partner with business and technology members alike to engage their collaboration to meet Team’s goals,

• Initiative – Candidates should be proactive, capable of picking up tasks and taking ownership of engagements and delivering with minimal supervision,

• Team oriented – Openness, communication, cooperation, and the ability to deliver under pressure are considered essential qualities,

Nice to have:

• Git

• Atom

• Banking data and Citi internal systems knowledge e.g., FlexCube, Basic Cosmos, TSYS, ECS, TRIMS, Genesis, Optima

Education:

• Bachelor’s/University degree or equivalent experience.

We offer:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave) 

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources 

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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