Vice President, Issue Management (Hybrid)

The Issue Management Vice President will report to the Issue Management Senior Vice President and work in collaboration with the Global Business & Risk Controls Team and key constituents across the bank to assist in the development, redesign, and application of emerging, new controls and control frameworks to our legacy environment. This will involve supporting SVPs and Directors within the group in efforts to review select end-to-end business processes and implement enhancements to the process and control environment. The role will require the individual to develop relationships with counterparts within the team and across Risk Management, Business and Functional units, amongst others. In specific instances the individual will be required to lead tasks and guide the direction of work product. The individual will regularly partner with front line units across assigned projects and a range of business and functional areas. This individual will serve as a day-to-day lead of their assigned tasks, within business process and controls reviews, under the guidance of the SVPs and Directors. They will lead the development of materials to communicate progress and challenges encountered, while executing and ensuring the delivery of high-quality output.

Key Responsibilities

•    Contribute to an effective enterprise-wide end-to-end issue management program, including robust root cause analysis, gap analysis, timely remediation, and effective ongoing governance and reporting
•    Support an effective issue remediation, providing thoughtful, critical challenge when needed, to help facilitate the design and implementation of automated controls/solutions and metrics wherever possible
•    For specific projects, the individual will lead tasks related to business requirement, ensuring timely and efficient execution resulting in high-quality output
•    Responsible for business process review team coordination, communication of key risks to completion, and output documentation.
•    Builds and guides the development of concise presentations for review by senior members of the team.
•    Consumes complex business information quickly and synthesizes in an efficient manner.
•    Evaluates business processes for efficiency and proper controls with the assistance of the SVP and Director.
•    Develops high-quality relationships with key stakeholders across the organization.
•    Anticipates next steps and challenges, where possible, to avoid delays or other pitfalls.
•    Applies critical thought in evaluating business problems, articulates problem statements concisely and guides the development of logical, pragmatic control recommendations and issue resolutions.

Qualifications
•    Bachelor's degree
•    6-10 years of working experience, preferably in financial services.
•    Ability to multi-task and be dynamic across a number of priorities.
•    Demonstrated experience in guiding deliverables and recommendations and taking initiative on projects or team tasks.
•    Highly organized with an ability to keep other team members organized and on task.
•    Track record of success in completing assigned tasks in a timely, high-quality manner.
•    Capable of driving outcomes independently and escalating issues as encountered.
•    Excellent communication skills and the ability to interact with colleagues across disparate businesses, regions, and cultures.
•    Experience in development of control frameworks, risk frameworks, controls development across business processes or technology, possibly in a consulting or strategy role.
•    Proficient with Microsoft Office suite, amongst other business applications.
•    A demonstrated ability to work collaboratively within and across project teams, functional and business units.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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