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Vice President, Citi Controls – End User Computing – Tooling and Technology

Job Req ID 24746077 Location(s) Tampa, Florida; Irving, Texas Job Type On-Site/Resident Job Category Risk Management
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Key Responsibility Overview:

The Citi Controls – End User Computing (EUC) team is responsible for the development of consistent principles and standards to govern and manage End User Computing (EUC) and IT enable and IT Enabled Smart Solutions (ITeSS) in a consistent manage across Citi. The team partners with the businesses and functions to drive continuous development of enterprise-wide guiding principles, policies, processes and practices. develop consistent approach and practices. The team is also responsible to measure policy adherence and remedial actions associated with Policy adherence ad well as drive EUC agenda progress.

The Tooling and Technology (Vice President) VP - will be responsible to support the technical development and implementation of the vision and strategy relating to EUC and IT enabled Smart Solutions.


  • Support the technical development and implementation of the vision and strategy for EUCs and ITeSS.

  • Design, build, and implement EUC and ITeSS tooling in line with the EUC requirements outlined in the policy and standards.

  • Partner effectively across the firm with key teams to drive the tools and capabilities including EUC Inventory management and workflow system capabilities to ensure simplified and consistent tools and capabilities support the EUC and ITeSS Lifecycle.

  • Support the identification/design and implementation of an appropriate tools for EUC discovery capability.

  • Partner with 2nd and 3rd Lines of Defense to ensure controls relating to EUCs and ITeSS are adequately designed and operating effectively.

  • Manage communications relative to EUC Tools and capabilities with businesses and functions.

  • Design and implement processes for managing issues identified relating to ITeSS tools and capabilities.

  • Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.

  • Lead business analysis through collection, analysis, review, documentation and communication of business needs and requirements, to understand requirements and aligning to standards to drive appropriate solutions.

  • Support key tooling, technology, and transformation projects across the organization as Subject Matter Expert in data policies.

  • Collaborate with colleagues to ensure timely execution of milestones, provide reporting of potential risks to delivery, and incorporate milestone reporting and changes.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control-related matters with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • A minimum of 8 years of experience at a global financial institution

  • Understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities.

  • Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures.

  • Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution in a collaborative approach which includes vetting/troubleshooting.

  • Well-developed listening skills and a strong ability to engage at the senior management level.

  • Ability to understand and operate successfully in a complex, heavily matrixed corporate.

  • Understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms a plus

  • Working knowledge of Citi’s End User Computing Policy, EUC Governance Programs and business operations a plus

  • Demonstrates consistent track record of having worked as a Project Manager, or working on large, strategic cross-functional projects.

  • Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers.

  • Experience leading change management across large global organizations.

  • The ability to collaborate effectively, while also providing a constructive challenge to status quo thinking

  • Effective communicator, both orally and in writing and ability to present findings to senior management and stakeholders using data to tell a story.

  • Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests. 


Bachelor’s/University degree or equivalent experience


Job Family Group:

Risk Management


Job Family:

Business Risk & Control


Time Type:

Full time


Primary Location:

Tampa Florida United States


Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

May 17, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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