SaaS Engineer - AVP

The Digital S/W Engineer Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Digital S/W Engineer Sr Analyst performs application support and technology governance management of third-party vendor Software as a Service (SaaS) applications and ensures compliance of all managed applications with Citi's Risk & Control, IT and IS policies.
• Management and oversight of Learning SaaS Application and management of Low-Code Learning Workflows using Docebo Recipes.
• Maintaining current and complete application information repository and keeping it compliant with regulatory obligations and internal processes, policies, and standards.
• Subject matter expertise for designated applications and functional areas to support business and technology processes such as Vulnerability Assessment, Multi-Factor Authentication, Single Sign-On
• Participation in global and regional initiatives to support business and technology driven projects
• Gathering data and documentation necessary to complete the Third-Party onboarding and ongoing Citi security policy requirements.
• Manage a rigorous schedule of third-party vulnerability assessments and ensure third party vendors' expected performance is rendered and supported, along with the identification of any critical third-party risk issues.
• Planning and facilitating meetings with Third Party and internal stakeholders, taking all meeting minutes and managing any follow up activities relevant to Third Party performance.
• Facilitate the escalation of high-risk Third-Party incidents or perpetual performance failures affecting the compliance to Citi's Information Security Standards
• Active monitoring of applications to identify policy compliance risks, vulnerabilities, and security issues
• Work closely with the Information Security, Risk and Control, and vendor teams to ensure compliance of HR applications with Citi’s IS policies
• Identify and communicate risks and impacts and propose risk mitigation options, considering business implications of the application of technology to the current business environment
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Familiarity with Docebo or other modern LMS (Learning Management System)
• Experience using Low-Code Platform (e.g. Workato). Experience using Docebo Recipes is an advantage.
• Experience configuring logic-based workflows (e.g. if-then triggers)
• Experience with data mapping, variables and conditions
• Experience working with APIs (even if just through a GUI interface)
• Experience with Learning Workflows, User Management and Reporting in LMS
• Experience with SCORM is a plus
• Proven ability of using analytical and problem-solving skills
• Practical knowledge of software and integration architecture including authentication, authorization, data management, architecture diagram and information security
• Knowledge Public Cloud Architecture (e.g. AWS, Azure, Google Cloud, etc.)
• Single Sign On implementation experience
• Multifactor Authentication (MFA) Implementation experience
• Experience working within global teams an advantage
• Experience with applications development using Python, Java, .Net, SQL, JavaScript, HTML, CSS is a plus.
• Knowledge and prior experience in application development and support a must
• Must be a self-starter and able to work independently in a fast-paced global environment.
• Adaptable and Fast Learner
• Advanced experience with MS Excel and Office, MS Teams, Jira and SharePoint
• Skilled at working with third party service providers
• Excellent written and oral communication skills

Education:

• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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